Desktop Engineer

1 week ago

City Of London, United Kingdom Susquehanna International Group Full time

Overview Susquehanna is looking for a London Support Engineer to join our existing London Support team. This team is responsible for supporting all teams in Susquehanna’s London office, primarily a highly advanced Trade floor. The role covers a range of User Services for all London employees in a demanding and dynamic environment. Responsibilities Telecommunications support (IPC Turret, Cisco Phone, mobile support). Desktop support (SCCM builds, hardware and software support). Application support (desktop trading apps, Bloomberg Terminals, Office, etc.). Web‑conferencing and AV administration and support. Coordinate and support visitors, relocations, and onboarding. Inventory management. Printing support. Provide 1st and 2nd level support using Jira, Confluence, Splunk, WinDbg, Check_MK, Wireshark. Continuous evaluation and improvement of support procedures. Interact with internal IT functions to troubleshoot and resolve issues. Liaise with technology teams in Ireland, US and/or external vendors. Maintain knowledge base and runbooks. Qualifications 3+ years of desktop support for software and hardware systems. Experience in development or trading user support is beneficial. Excellent knowledge of Windows 10 64‑bit. Ability to diagnose desktop issues and modify system registry. PowerShell scripting advantage. Degree in a technical discipline or equivalent. Experience with SCCM advantage. Strong knowledge of MS Office (2003/2010/2016/O365). Strong knowledge of Active Directory. Understanding of peripherals, printers, graphics cards. Hardware experience (KVM switches, multi‑screen setups, component replacement). Personal Skills Initiative and continuous improvement mindset. Ability to work under pressure and tight deadlines. Self‑motivated and creative. Strong verbal and written communication. Attention to detail and thorough work. Friendly, approachable interpersonal style. Team player to meet deadlines. Excellent time management, organization, and prioritization. Flexibility for early‑morning and out‑of‑hours support shifts. Desire to learn and improve skills. Employment Details Mid‑Senior level. Full‑time. Information Technology. Apply If you are a recruiting agency, please contact recruiting@sig.com. Resumes or referrals without a signed agreement will not be eligible for an agency fee. #J-18808-Ljbffr

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