Pension Investigator

5 days ago


London, United Kingdom Financial Ombudsman Service Full time

**Role**

In response to a rise in complaints about pensions advice and products, the Financial Ombudsman Service is currently recruiting for investigators who have experience of the pensions sector, to join on a 12-month temporary contract.

The Financial Ombudsman Service is the independent statutory organisation that settles individual disputes between financial businesses and their customers. If a business and a customer can't resolve and complaint themselves, the Financial Ombudsman Servicecan give an unbiased answer about what's happened. If they decide someone's been treated unfairly, they have legal powers to put things right.

The contingent investigator - pensions role will require you to get to the bottom of customers' complaints and investigate things thoroughly. These cases will involve issues about pensions and investments. You will review the case in detail, providing answersthat are fair and _feel_ fair. As part of that review you will need to consider the relevant law, regulation and good industry practice to reach a fair and reasonable outcome on the case.

**Essential**
- Previous experience of working in a financial services environment
- Previous experience of pensions advice and private pensions complaints management
- Excellent problem solving and decision-making skills, with excellent attention to detail
- Strong analytical skills to provide a balances presentation of the pertinent facts of a case
- Strong communication skills and stakeholder management skills
- Knowledge of pension schemes

**Desirable**
- Understanding of pension redress methodology
- Previous experience working in dispute resolution
- Pensions qualifications

The contingent investigator - pensions role is full-time for 12 months, paying £300 per day (via an Umbrella company).


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