Field Investigator

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Field Investigator
- Department : Home Investigation Services
- Home Investigations is an integral part of Sedgwick, providing our internal and external clients with fraud management. We do not adopt a one size fits all approach but deliver a cost-effective defence against fraud through screening, conversation management, field investigations and fraud management consultancy.
- Part of our work requires skilled and talented individuals to assess certain claims that are potentially fraudulent, so the work is never dull, boring or repetitive. If you have an inquisitive nature and can often solve issues by process of elimination, then this role could well be the one you have been looking for.
- The role will be to investigate a portfolio of claims that have been identified as potentially fraudulent. You'll be responsible for managing your own case load and carry out necessary investigations whilst gathering evidence. Additionally, you'll need to maintain constant contact with our policy holders, making sure you take accurate statements and records. Before each case is closed, you may be responsible for completing price enquires, negotiating settlements, communicating repudiations and issuing reports to insurers.
- You'll also be in contact with third parties such as credit reference agencies to help enquiries and also undertake enquiries with the police by various media, so an essential part of this role will be to keep abreast of current legislation and codes of practice as they relate to insurance investigations.
- Your reputation in the investigation arena will be likely to attract direct work from clients and you will be responsible for growing work from all these sources. You will be accountable for effectively managing a caseload of claims of varying value, whilst keeping abreast of current legislation and codes of practice as they relate to insurance investigations. Naturally, you'll be self-motivated and sufficiently flexible to meet the needs of clients and colleagues.
- Experience of investigating fraudulent claims and/or experience in handling a portfolio of general domestic/commercial claims with an interest in fraud are a pre requisite for this role.
- Reporting to the Head of Field Investigations, as part of our Home Investigations team, we promote best practice for the detection and containment of fraud.
- Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our offices, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.

You will have/will be:

- Previous experience in a Fraud Investigations role with an Insurer, Loss Adjuster or similar Investigation Practice as a pre-requisite
- Ideally ACII/cert CILA or relevant CILEx qualification desirable
- Knowledge of insurance claims handling and principles
- Working knowledge of civil and criminal law as they relate to insurance
- Proficiency in statement taking from the insured
- Customer focused approach
- Knowledge of incident management process and claims settlement, ideal but not essential
- Extensive organisational skills and customer service skills
- Ability to take a neutral judgement
- Exceptional telephone manner
- Excellent level of written communication skills
- Full UK Driving Licence
- Willingness to travel across regions, when necessary
- Ability to work with the minimum of supervision
- What will you get for this role?
- Competitive salary depending on skills, experience and qualifications
- Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
- Healthcare scheme
- A Self Invested Personal Pension Scheme
- Discounts on various products and services
- Employee assistance programme for employee wellbeing
- Life assurance
- Group Income Protection