Outpatient Coordinator

**Job overview**:
The Outpatient Coordinator on Gateway E will work within Rheumatology, Endocrinology, Diabetes and Hypertension

The Outpatient Coordinator ensures the efficient scheduling of patients’ outpatient appointments on behalf of the Trust’s clinical directorates and within NHS target guidelines, escalating issues to the relevant Directorate personnel as appropriate. Support will be provided to the Service Manager which includes the day to day management of a busy department and reception and ensures all staff are inducted and provided with appropriate on-the-job training in Trust and departmental policies and procedures, and support new and temporary members of staff, monitoring progress and initiating corrective action where necessary.

**Main duties of the job**:
The post holder will act as Deputy to the Administration Manager for the day to day supervision of the outpatient clinics and line management of outpatient admin teams and will work closely with the Administration and Service Managers to ensure the quality service.

The post holder will also be responsible for overseeing the booking of appointments and procedures, ensuring referrals are dealt with efficiently and that targets are met. The post holder will oversee clinic cancellations and ensure necessary reductions are made in response to medical staff absences.

The role/duties of the post are outlined above. In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values which are detailed below.

**Working for our organisation**:
About the Vacancy:
About you:
Due to the sensitivity of the role you will need to be able to demonstrate a clear understanding of confidentiality issues.

**Detailed job description and main responsibilities**:
In addition to the below summary you need to familiarize yourself with the full Job Description and Person Specification documents attached to this advert.

**Person specification**:
**Qualifications/Experience**:
**Essential criteria**:

- GCSE Standard with passes at grade C or above including English and Maths
- Evidence of a commitment to continued Learning

**Experience**:
**Essential criteria**:

- Microsoft Office, Medway PAS and ERS
- Outpatient Administration experience
- Experience in managing a team

**Desirable criteria**:

- Experience of supervising a team

**Communication**:
**Essential criteria**:

- Clearly and accurately convey information to different audiences
- Ability to deal with conflict in a diplomatic manner
- Excellent communication and customer care skills

**Analytical and Judgement**:
**Essential criteria**:

- Ability to recognise and advise senior managers on operation issues affecting waiting lists and capacity
- Able to suggest solutions to complex issues
- Display initiative

**Planning and Organising**:
**Essential criteria**:

- Demonstrate an ability to organise and manage a busy workload
- Ability to multitask
- Display attention to detail

**Physical Skills**:
**Essential criteria**:

- Constant use of IT equipment and long periods sitting at a keyboard
- Prompt time keeping and good attendance in the work place
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the **Occupational Health Department **confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process an