Customer Service Advisor

4 days ago

Leicester, United Kingdom Specsavers Full time

**Customer Service Advisor - Beaumont Leys**

**What’s on offer?**
- Hours: 37.5 hours per week
- Specsavers Perks - our discounted benefits scheme
- Extra day off for your birthday
- WeCare - UK confidential employee helpline
- Outstanding clinical and professional development opportunities
- Discounted hearing and eyecare benefits
- Enhanced sick pay (after a year or service)
- Enhanced pay for family leave (Maternity/Paternity etc)

So, you’re an organised, proactive person, passionate about doing a great job and offering the best customer service? Sounds like you’d be a great fit here. As a Customer Service Advisor in Specsavers, you don’t need to have previous optics experience, you just need to be prepared to create an outstanding service and environment for both our customers and team, making sure every patient receives the best care in our stores.

We are looking for people with great organisational and IT skills, superb time keeping, a professional and friendly approach and confidence in communicating at all levels.

Some of the key tasks are as follows.
- Explore customer needs thoroughly, and approach customers to offer assistance
- Utilise the IT systems as required
- Make aftercare calls and run reports
- Undertake banking duties
- Order stock and undertake stock checks
- Work to Specsavers Customer Service Standards
- Actively seek to improve your own skills and product knowledge

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