Contact Centre Advisor

2 days ago

Basildon, United Kingdom IronmongeryDirect Full time

Our award-winning company has an excellent opportunity for a Contact Centre Advisor to join us at the UK’s largest specialist distributor of ironmongery, based in Basildon, Essex.

About our Company
We are on a journey to become the trades’ most trusted destination for buying ironmongery and associated products. We pride ourselves on delivering excellence in customer service with a vast product range combined with competitive pricing. The company specialises in the distribution of equipment and supplies to businesses and local authorities. We have excellent Trust Pilot reviews and were awarded as a Great Place to Work 2021.

About the Role
As a Contact Centre Advisor you are required to be customer-focussed and professional, have attention to detail and a calm head under pressure. Our advisors are the first point of contact for customers answering queries, processing orders and creating awareness of offers and promotions

Key responsibilities and accountabilities:
As Contact Centre Advisor you’ll:

- Demonstrate exceptional skills when dealing with customers
- Consistently deliver high standards of customer service to existing and potential customers
- Establish and build effective working relationships with our client’s carrier partners
- Handle customer issues relating to deliveries and effectively resolving them
- Demonstrate excellent awareness and responsiveness to sales opportunities
- Generate sales through service, technical knowledge and selling skills
- Upsell ancillary products to customers where it is beneficial to do so
- Work proactively as an integral member of the Team to ensure individual and collective delivery of all-round high standards of performance
- Actively take personal responsibility to manage enquiries and take ownership of problem resolution including complaint handling
- Be responsive to demands and anticipate the needs of customer
- Deliver excellence in customer handling & processing Brand Ambassadors for our client and their Clients’ in every interaction
About You
To be successful for the role of Contact Centre Advisor, you will need the following skills and experience:

- Good standard of MS products including Excel & Word
- Communication skills
- Customer focus
- Problem-solving
- Adaptable behaviour
- Planning and organising
- Attention to detail
About the Hours & Rewards
As Contact Centre Advisor you will work 42.5 hours per week and there is on offer:

- A starting salary of £19,692 per annum
- Company events such as Awards Evening, Summer Party & Xmas Party
- Referral scheme
- Target Yearly Bonus Scheme
- Training & Development Programmes
- 25 days holiday plus Bank Holidays
- Pension and Healthcare schemes
- Staff Discount

**Job Types**: Full-time, Permanent

**Salary**: From £19,692.00 per year

Additional pay:

- Bonus scheme
- Performance bonus

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Flexible schedule
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Store discounts
- Wellness programmes
Schedule:

- 8 hour shift
- Day shift
**Experience**:

- customer service: 1 year (preferred)

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