Contact Centre Advisor Apprentice

Salary** £11.83 per hour**

Location** Basildon**

Contract type** Apprentice**

Weekly hours** Monday - Friday, 09:00 - 17:00**

We’re excited to offer 2 Contact Centre Advisor Apprenticeships to join our vibrant Contact Centre in Pitsea on a full time and permanent basis. This is a hybrid role working between the Pitsea office and home.

**A bit about the role**:
As a Contact Centre Advisor Apprentice you'll be learning all about the Contact Centre regarding things like repairs, property maintenance and dealing with household related enquiries.

**Some of the things you will learn in this role are**:

- Dealing with routine enquiries from leaseholders regarding maintenance.
- Support the Neighbourhood Management team in providing an excellent housing and estate management service across a range of digital channels, ensuring that all residents - leaseholders, tenants, freeholders - receive an effective, professional and value for money service and ensure we address issues/problems and delivers appropriate services in a timely and cost effective manner.
- Ensuring residents have access to the right services, correct service outcome and that resident queries/complaints are resolved regardless of where service failure lies within the organisation.

**About you**:

- You'll have good communication skills
- Be a team player
- Be dedicated to learning

Its a great opportunity to gain some customer service experience while learning on the job, all you need is the desire to learn You'll be supported every step of your journey with us as we work together to help you grow and develop. Full training will be provided.
- As part of this exciting role, you will have the opportunity to broaden your skills and enhance your professional development by undertaking a level 3 qualification in Customer Service, supported by us, if you do not already hold a level 3 qualification or above in Customer service. We believe in investing in our employees growth and success, and we are committed to providing the necessary resources and support to help you excel in your role._
- By pursuing a level 3 qualification, you will gain a deeper understanding of customer service, best practices, empowering you to deliver a high standard of service. This opportunity allows you to combine practical experience with comprehensive academic knowledge, ensuring you are equipped with the skills and expertise to thrive in your role._

**A bit about us**:
160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

**Here's just a few of the benefits for working at Peabody**:

- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution

**Are you ready to apply?**

**PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.