Apprentice Contact Centre Advisor

Salary** £12.21 per hour (National Living Wage)**

Location** Basildon**

Contract type** Apprentice, Permanent**

Weekly hours** Monday to Friday 8am to 6pm (35 hours per week)**

**Apprentice Customer Service Advisor - Contact Centre**

**Customer Service Level 3 ¦ 15-Month Apprenticeship ¦ Permanent Contract**

**Location**: Pitsea Contact Centre
**Salary**: Competitive Apprenticeship Wage
**Course Duration**: 15 months

Are you looking for an opportunity to kickstart your career in customer service? Do you want to learn, grow, and make a real difference to people’s lives while gaining a nationally recognized qualification? If so, our **Apprentice Customer Service Advisor** role could be the perfect opportunity for you

**About the Role**

As an **Apprentice Customer Service Advisor**, you’ll be the first point of contact for our residents, helping them with their inquiries, repairs, and housing-related questions. You’ll develop essential skills in customer service, communication, and problem-solving while working towards a **Level 3 Customer Service** qualification.

Throughout your apprenticeship, you’ll receive full training and support from our experienced team, ensuring you have the knowledge and confidence to thrive in a busy, fast-paced contact centre environment.

**What You’ll Be Doing**
- Logging and tracking repair requests accurately in our system
- Providing clear and helpful advice to residents, ensuring a positive customer experience
- Working closely with colleagues to resolve issues efficiently
- Keeping records up to date and maintaining accurate information

**What We’re Looking For**
- A friendly, approachable, and customer-focused attitude
- A willingness to learn and develop new skills
- Good communication and problem-solving abilities
- Basic IT skills and confidence using computer systems
- The ability to work as part of a team and independently

**What We Offer**
- A **permanent role** with a clear progression pathway
- A **Level 3 Customer Service qualification** fully funded through the Apprenticeship Levy
- Support from our **Learning & Development team**and a **dedicated mentor**:

- Hands-on experience in a professional customer service environment
- Hybrid working options (once training is completed)
- Up to 30 days’ annual holiday plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal 4 x salary life assurance
- Up to 10% pension contribution

**Are You Eligible? Read This First**

Before applying, check if you meet the **apprenticeship funding requirements**:
You’ve lived in the **UK, EEA, Switzerland, or Gibraltar** for the last **3 years** (you’ll need to show proof).
You’ll be **18 or older** when the apprenticeship starts.

If that sounds like you, this could be the perfect opportunity to start your career with **full support and training**

**Ready to Apply?**
If you’re passionate about delivering great customer service and want to build a rewarding career in social housing, we’d love to hear from you

**What Happens Next?**

If you meet the eligibility criteria, you’ll be invited to a **virtual interview between 14 February and 28 February**.

We would love for our Apprentices to **join us at the beginning of April**, ensuring a smooth start to their journey with us. This will give you time to complete your onboarding, setting you up for success in your new role

This is an exciting opportunity to kickstart your career in our Contact Centre and make a real difference for our residents