Senior Guest Services Agent

2 weeks ago

Manchester, United Kingdom Latham & Watkins LLP Full time

About Latham & Watkins:
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

About the Role:
The Workplace Experience 24/7 Agent is an integral part of Latham’s Workplace Experience (WE) team. This role will be responsible for providing best in class customer service support to clients and personnel requesting reception, facility, conference room, emergency notification, and travel support services, while utilizing a customer interaction system to provide high-quality, knowledgeable, consultative customer service, and administrative support for workplace experience-related tasks. This role will be located in our Manchester office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. The schedule for this position is generally 8:00 am -4:00 pm on Sunday, and 7:30 am - 3:30 pm on Monday - Thursday, although the Agent may occasionally be required to work flexible hours.

Responsibilities & Qualifications:
Other key responsibilities include:

- Curating experiences in the workplace to make the internal and external client feel valued, part of the community, and always impressed by the level of service
- Providing high touch customer service to all visitors and guests
- Contributing to a team environment that ensures all WE Agents are equally taking ownership of department tasks and responsibilities
- Ensuring cross-departmental collaboration to guide an inquiry to the appropriate resource
- Acting as the liaison for the WE staff in the local offices to facilitate all types of requests and providing information to allow for a seamless experience for the customer

We’d love to hear from you if you:

- Possess exceptional customer service skills with the intention to go above and beyond for every request
- Demonstrate strong technical proficiency
- Display the ability to assess situations and take action without the direction of others

And have:

- Fluency in English and high proficiency in either German, French, Spanish and/or Italian, preferably
- Prior workplace experience; experience as a receptionist or in technology, hospitality, or inbound customer service call center
- Administrative experience and familiarity with professional services organizations

Benefits & Additional Information:

- Health insurance as well as group income protection and life assurance
- A pension plan
- Wellness programs
- Employee discounts
- And more

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are. #EntryLevel #LI-EH1

  • Guest Service Agent

    2 days ago

    Manchester, United Kingdom Rapport Guest Services Full time

    We are looking for a Guest Services Concierge to join our Rapport team, based in Salford Quays Manchester. Type of contract: Full-time, Permanent Hours: 8 per week (Every Friday on a shift rota basis between 8 AM and 7 PM) What will you get? Financial Freedom : Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! Secure Your...

  • Guest Service Agent

    2 days ago

    Salford, Greater Manchester, United Kingdom Rapport Guest Services Full time

    We are looking for a Guest Services Concierge to join our Rapport team, based in Salford Quays Manchester. Type of contract: Full-time, Permanent Hours: 8 per week (Every Friday on a shift rota basis between 8 AM and 7 PM) What will you get? Financial Freedom : Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! Secure Your...

  • Guest Service Agent

    2 weeks ago

    Manchester, United Kingdom Holiday Inn Manchester West Full time

    '''Duties''' - Greet and welcome guests in a friendly and professional manner - Provide exceptional customer service to ensure guest satisfaction - Assist guests with check-in and check-out procedures - Answer phone calls and respond to guest inquiries - Handle guest requests and resolve any issues or complaints promptly - Maintain a clean and organized...

  • Guest Services Ambassador

    24 hours ago

    Manchester, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting **Guest Services Ambassador** to join our Rapport team at one of our prestigious client offices in **Manchester**. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5* memorable experience to our clients, guests, visitors, and key stakeholders. **_This is a...

  • Guest Service Concierge

    2 days ago

    Salford, Greater Manchester, United Kingdom Rapport Guest Services Full time

    We are looking for a Guest Services Concierge to join our Rapport team, based in Salford Quays Manchester. Working as a solo receptionist, but within a team of 6 ambassadors. You’ll oversee the front-of-house operations on the ground floor, greeting visitors upon arrival, coordinating check-ins, managing administrative duties, and ensuring a welcoming...

  • Guest Service Concierge

    2 days ago

    Salford, Greater Manchester, United Kingdom Rapport Guest Services Full time

    We are looking for a Guest Services Concierge to join our Rapport team, based in Salford Quays Manchester. Working as a solo receptionist, but within a team of 6 ambassadors. You'll oversee the front-of-house operations on the ground floor, greeting visitors upon arrival, coordinating check-ins, managing administrative duties, and ensuring a welcoming lobby...

  • Guest Service Agent

    3 days ago

    Manchester, United Kingdom Holiday Inn Express TRAFFORD CITY Full time

    **Company description** Holiday Inn Express TRAFFORDCITY We are part of a global hospitality company, called IHG. IHG Hotels has more than 5,800 leased, managed, or owned hotels. You will find us in more than 100 countries. Our 16 brands help guests create amazing memories with the help of an incredible team. Our mission is to go beyond ‘hospitality’ by...

  • Guest Service Assistant

    1 day ago

    Manchester, United Kingdom Holiday Inn Manchester West Full time

    '''Duties''' - Greet and welcome guests in a friendly and professional manner - Provide exceptional customer service to ensure guest satisfaction - Assist guests with check-in and check-out procedures - Answer phone calls and respond to guest inquiries - Handle guest requests and resolve any issues or complaints promptly - Maintain a clean and organized...

  • Guest Service Assistant

    2 weeks ago

    Manchester, United Kingdom Holiday Inn Manchester West Full time

    '''Duties''' - Greet and welcome guests in a friendly and professional manner - Provide exceptional customer service to ensure guest satisfaction - Assist guests with check-in and check-out procedures - Answer phone calls and respond to guest inquiries - Handle guest requests and resolve any issues or complaints promptly - Maintain a clean and organized...

  • Night Guest Services Agent

    5 days ago

    Manchester, United Kingdom SmartRental Group Full time

    Join our SmartRental team! SmartRental Group is a young company with great dynamism dedicated to the operation and management of properties for the tourism and catering sector.Our vision is to be the European leader in the market providing diverse solutions and adapted to all accommodation needs.With more than 10 years of experience our activity focuses on...