Guest Service Agent
3 days ago
**Company description** Holiday Inn Express TRAFFORDCITY We are part of a global hospitality company, called IHG. IHG Hotels has more than 5,800 leased, managed, or owned hotels. You will find us in more than 100 countries. Our 16 brands help guests create amazing memories with the help of an incredible team. Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests. Our culture runs on passion, enthusiasm, and fun " we love what we do” We set the bar high, and we are relentless in our pursuit to ‘re-define hospitality’. Benefits Package - Award winning employer - Competitive Salary - Worldwide team member benefit program - 50% F&B Discount at any UK IHG hotel - Uniforms provided - Holiday allowance based on service - Earn IHG points, use them for hotels or to turn into vouchers e.g., Amazon We believe whole-heartedly that our people deserve the best. So, we offer great rewards and every chance to learn and broaden your experience. You’ll grow through training that suits your learning style and enjoy a range of benefits. It’s all designed to help you thrive - your well-being is our priority. **Job description** JOB PURPOSE To maintain and provide excellent guest service at all times and provide assistance and support to the team. DUTIES AND RESPONSIBILITIES: Ø Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained Ø Check guests in and out, including preparation of guest bills and authorising payments Ø Responsible for manning the Front Desk Ø Dealing efficiently with day-to-day billing and guest service queries Ø Check food stock levels and advise Duty Manager of items to be ordered Ø Take food orders, service drinks at the bar, assist with food preparation Ø Clear/clean tables, buffet, kitchen and bar and meeting rooms Ø Take meeting bookings and confirm food service requirements Ø Other ad hoc duties as and when required Ø Report anything considered a health and safety hazard Ø Prevent abuse and/or destruction of hotel property Ø Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets Ø Responsible for looking after Hotel property at all times Ø Ensure safety and hygiene standards are met Ø To attend all relevant training as and when required Ø To ensure that the company dress code is always adhered to GENERAL 1. To attend any meeting or training sessions as required by management. 2. To be conversant with: a) The Hotel Fire Procedures b) The Hotel and Company Security Procedures c) The Hotel Health and Safety Policy and Procedures d) The Hotel facilities and attractions e) Current Licensing regulations (Food and Beverage Service department) f) Methods of payment accepted by the Company (cash handling staff only) g) Hotel operation standards and department procedures h) Short - and long-term marketing promotions Schedule: - Flexible hours as to the business needs. **Salary**: £20,384.00 per year Schedule: - 8 hour shift COVID-19 considerations: COVID-19 precaution(s): Personal protective equipment provided or required. Plastic shield at workstations Ability to commute/relocate: - Manchester M41 7PA: reliably commute or plan to relocate before starting work (required) Work Location: One location
-
Guest Service Agent
2 weeks ago
Manchester, United Kingdom Holiday Inn Manchester West Full time'''Duties''' - Greet and welcome guests in a friendly and professional manner - Provide exceptional customer service to ensure guest satisfaction - Assist guests with check-in and check-out procedures - Answer phone calls and respond to guest inquiries - Handle guest requests and resolve any issues or complaints promptly - Maintain a clean and organized...
-
Guest Service Agent
3 days ago
Manchester, United Kingdom Rapport Guest Services Full timeWe are looking for a Guest Services Concierge to join our Rapport team, based in Salford Quays Manchester. Type of contract: Full-time, Permanent Hours: 8 per week (Every Friday on a shift rota basis between 8 AM and 7 PM) What will you get? Financial Freedom : Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! Secure Your...
-
Guest Service Agent
3 days ago
Salford, Greater Manchester, United Kingdom Rapport Guest Services Full timeWe are looking for a Guest Services Concierge to join our Rapport team, based in Salford Quays Manchester. Type of contract: Full-time, Permanent Hours: 8 per week (Every Friday on a shift rota basis between 8 AM and 7 PM) What will you get? Financial Freedom : Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! Secure Your...
-
Senior Guest Services Agent
2 weeks ago
Manchester, United Kingdom Latham & Watkins LLP Full timeAbout Latham & Watkins: Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect,...
-
Guest Service Assistant
2 weeks ago
Manchester, United Kingdom Holiday Inn Manchester West Full time'''Duties''' - Greet and welcome guests in a friendly and professional manner - Provide exceptional customer service to ensure guest satisfaction - Assist guests with check-in and check-out procedures - Answer phone calls and respond to guest inquiries - Handle guest requests and resolve any issues or complaints promptly - Maintain a clean and organized...
-
Guest Service Assistant
2 days ago
Manchester, United Kingdom Holiday Inn Manchester West Full time'''Duties''' - Greet and welcome guests in a friendly and professional manner - Provide exceptional customer service to ensure guest satisfaction - Assist guests with check-in and check-out procedures - Answer phone calls and respond to guest inquiries - Handle guest requests and resolve any issues or complaints promptly - Maintain a clean and organized...
-
Guest Services Ambassador
1 day ago
Manchester, United Kingdom Rapport Guest Services Full timeJob Introduction We are recruiting **Guest Services Ambassador** to join our Rapport team at one of our prestigious client offices in **Manchester**. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5* memorable experience to our clients, guests, visitors, and key stakeholders. **_This is a...
-
Night Guest Services Agent
5 days ago
Manchester, United Kingdom SmartRental Group Full timeJoin our SmartRental team! SmartRental Group is a young company with great dynamism dedicated to the operation and management of properties for the tourism and catering sector.Our vision is to be the European leader in the market providing diverse solutions and adapted to all accommodation needs.With more than 10 years of experience our activity focuses on...
-
Guest Service Concierge
3 days ago
Salford, Greater Manchester, United Kingdom Rapport Guest Services Full timeWe are looking for a Guest Services Concierge to join our Rapport team, based in Salford Quays Manchester. Working as a solo receptionist, but within a team of 6 ambassadors. You'll oversee the front-of-house operations on the ground floor, greeting visitors upon arrival, coordinating check-ins, managing administrative duties, and ensuring a welcoming lobby...
-
Guest Service Concierge
3 days ago
Salford, Greater Manchester, United Kingdom Rapport Guest Services Full timeWe are looking for a Guest Services Concierge to join our Rapport team, based in Salford Quays Manchester. Working as a solo receptionist, but within a team of 6 ambassadors. You’ll oversee the front-of-house operations on the ground floor, greeting visitors upon arrival, coordinating check-ins, managing administrative duties, and ensuring a welcoming...
