IT Customer Service- International Data Centre

16 hours ago

London, United Kingdom Office Angels Full time

**CALLING ALL DATA AND TECH LOVERS**

**Love providing customer service excellent and want to work for a world-renowned data centre?**

**LOOK NO FURTHER**

**JOB TITLE**:IT Customer Service

**COMPANY**: International Data Centre

**CONTRACT**: Permanant

**HOURS**: 9:00am - 5:30pm

**START**: ASAP

**SALARY**: £26,000-£28,000pa

**LOCATION: Shoreditch**

**CULTURE**:Tech savvy, buzzy and professional data centre

**WOW FACTOR**:Excellent opportunity to work for a super dynamic, fast moving and established data centre

Our client is a super impressive international data centre who are looking for additional long-term support within their Service Planning Department. You will act as the first point of contact for all customers ensuring that queries and requests are managedto the highest standards of customer satisfaction

Our client is looking for tech lovers who always deliver customer service excellence

**DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO**:
**Responsibilities**:

- Act as the single point of contact for all Customer Service requests
- First escalation point for customers, suppliers and internal teams.
- Receive and dispatch customer maintenance tickets to the Service Operations department
- Deal with problems and manage resolution by involving necessary resources.
- Meet SLAs, resolve escalations and provide reporting.
- Call of and manage suppliers/contractors and respective planned work, quotes, orders and deliveries
- Prioritizing service requests (maintenance and customer).
- Allocating maintenance and customer service requests to the right resources.
- Pre-validate RAMS, raise work permits for contractors, process access and delivery requests.
- Request quotation for parts, process invoices, raise requisitions and Purchase orders for suppliers.
- Manage suppliers' requests and the administration needed to enable suppliers to process orders
- Perform tasks according to the contract SLAs

**SKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED**:

- Demonstrable experience of strong administration skills
- Strong communication skills
- Excellent organisational skills, good attention to detail, ability to prioritise tasks and adhere to deadlines
- Excellent interpersonal skills and a good Team player
- Keen attention to detail
- Adapt to new systems quickly
- Admin experience (some legal desirable would be desirable but not required)
- Proactive attitude
- Comfortable working in a fast-paced environment
- Demonstrable experience of working within an international B2B company (ideally within the IT or Telecommunications industry)
- Experience in a customer support role where high standards of customer service are expected.
- Experience of ticket management in CRM systems.
- Basic understanding of ITIL methodology.
- An understanding of basic data centre and networking terminology, such as monitoring alarms.

For the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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