Customer Service Advisor

2 weeks ago

Leicester, United Kingdom Hastings Direct Full time

Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for a Customer Service Advisor to join our Retentions department

**Job Title**: Customer Service Advisor

**Department**: Retentions

**Hours**: Monday to Friday - 37.5 hours a week, between the hours of 08:00 - 19:00

**Location**: You will work on a hybrid basis, a few days from home & a few days from our fantastic Leicester office

**Salary**: Starting £22,732 with the opportunity to earn up to £25,200.

**What does the job entail?**
- Taking a varity of inbound calls, they could in they could include changes to existing policies, giving quotes and retaining customers who are looking to cancel with us.
- Delivering outstanding customer service to increase our customer loyalty.
- Offering customers our great range of products and services.
- Your days will be filled with helping our amazing customers who turn to you for your expert knowledge

An insurance background is not necessary, we see many skills as transferrable, if you have a background in retail, hospitality, sales or just an interest and passion for customer service we'd love to speak to you
- Pride and experience in delivering top quality customer service experience
- Self
- motivated individuals that take pride in what they do who can demonstrate politeness and problem solving skills.
- Excellent influencing and negotiating skills.
- Ability to overcome customer objections and drive a positive resolution.
- Computer skills: you'll take inbound calls whilst navigating our in-house software

**Why become a part of the Hastings Direct family?**
- Full 4 week training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you.
- A fantastic, open plan, modern office
- We promote a relaxed, friendly & diverse working environment
- Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
- 'Harrys' - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
- Refer a friend scheme - earn £500 for every friend you refer
- We will provide you will all the tech that you need Including a brand new Microsoft Surface 4 laptop
- Discounted Hasting Direct products
- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
- Potential annual company bonus earnings of 5% of your base salary
- Well-being programme as well as health care and dental cash plan
- Cycle to work scheme, as well as discounted rail and bus travel routes
- Discounts & cashback with well-known retailers

**Our straightforward onboarding process**

Our assessments and interviews are all done virtually, so you can interview from the comfort of your own home at a time that suits you

After your interview, we will give you a call to give you your results and then the onboarding process starts
- **We look forward to hearing from you & hopefully having you become a part of the Hastings Direct family**_

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