Customer Services Advisor

2 weeks ago

Norwich, United Kingdom South Norfolk Council & Broadland District Council Full time

**Love being busy, working in a fast-paced operational team?**

**Role Snapshot**

This role involves working on the front reception to meet and greet our customers or answering their calls to get them to the service area they want or need. Being the first port of call you will be friendly, polite and professional. Every day will be differentIf you have the ability to multi-task, with an excellent telephone manner and enjoy problem solving then this role will give you a feel-good feeling as you leave the office each evening

**What you could be part of**

Our customer service advisors work as part of the Resources Directorate. Dealing with a variety or customers on behalf of both Councils and their Early Help Hubs and Children’s Services based at our Offices. We want all customers to feel welcomed and helpedwhatever their enquiry may be.

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital and we challengeourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

**What you’ll be doing**
- Provide a customer facing meet and greet service to visitors to the council and operate an efficient switchboard service signposting and redirecting customers to either self-serve online, or to the most appropriate council team
- Work as part of a team to ensure standards of customer care are consistent and performance indicators are met with a focus on continuous service improvements
- Work with the Service Manager to enhance the digital media platforms of the council to enable customers to access services at their own convenience

**You must have**
- NVQ 2 in Administration or above in Customer Service or equivalent experience.
- An excellent understanding of customer’s needs and customer service skills
- Ability to balance conflicting priorities to achieve desired outcomes
- Attention to detail and able to make sound decisions in order to resolve customer issues.

**What’s in it for you**

Our package includes:

- 25 days holiday increasing to 28 days after 5 years’ service plus bank holidays (pro-rata for part time employees)
- Opportunity to work your hours flexibly to improve your work life balance (where operationally possible)
- Employer pension contributions of 15% with the option to make additional voluntary contributions
- Access to our One Team Rewards scheme including discounts in high street shops and restaurants, employee assistance programme, cycle to work scheme and a car lease scheme.
- Payroll giving scheme
- Refer a friend scheme
- Regular reviews with your line manager, develop a personal development plan, as well as opportunities to undertake personal professional development training
- Compassionate leave and sickness entitlement for times of need
- Support towards volunteering days in the community and encouragement to be involved with fun activities to raise money for local and national charities.

  • Customer Service Advisor

    2 weeks ago

    Norwich, United Kingdom Soter Professional Services Ltd Full time

    **Offering an excellent rate of pay, superb training,a range of great benefits and a friendly working environment, we have an exciting opportunity for a number of Customer Service Advisors to join our team in our Norwich Contact Centre.** Soter Professional Services manages ancillary insurance products for the broker, insurer and affinity markets. Working...

  • Customer Service Advisor

    6 days ago

    Norwich, United Kingdom Sharp IT Services Full time

    New opportunity for a **Customer Service Advisor **to join the friendly team at the Snetterton office in Norfolk. Working hours are Monday to Friday 8.30- 5.00 or 9.00-5.30 - flexibility needed at times. A car is essential for getting to the office, and we have parking on site. **Responsibilities**: - First line contact in responding to customer...

  • Customer Service Advisor

    1 week ago

    Norwich, United Kingdom William H Brown Full time

    William H Brown is seeking a **Customer Service Advisor** to complement their fantastic team in their Lettings Support Center in **Norwich, NR3, Norfolk**. Up to **£18,600, full-time, permanent - office-based.** As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and...

  • Customer Service Advisor

    2 weeks ago

    Norwich, United Kingdom The Ardonagh Group Full time

    **Customer Service Advisor - Norwich - ARD1091865** AIB Our **Customer Service Advisor**are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market...

  • Customer Service Advisor

    2 weeks ago

    Norwich, United Kingdom The Ardonagh Group Full time

    **Customer Service Advisor - Norwich - ARD1091865** AIB Our **Customer Service Advisor**are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market...

  • Customer Service Advisor

    1 week ago

    Norwich, United Kingdom The Ardonagh Group Full time

    **Customer Service Advisor - Norwich.** Our **Customer Service Advisor**are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer...

  • Service Advisor ~ Customer Service Advisor

    6 days ago

    Norwich, United Kingdom Prima Ardelle Associates Full time

    **SERVICE ADVISOR ~ AWARD-WINNING RETAILER** **ARE YOU PASSIONATE ABOUT CREATING AN EXPERIENCE IN WHICH YOU CAN MAKE THE CUSTOMERS FEEL SPECIAL?** **DO YOU ENJOY MAKING THE CUSTOMER SMILE?** **OVERALL PACKAGE £33,500 + BENEFITS.** Our customer is a **family-run business founded over sixty ago** and today it continues to represent class-leading global...

  • Customer Service Advisor

    1 week ago

    Norwich, United Kingdom Desira Group PLC Full time

    **Join Our Dynamic Team as a Customer Service Advisor!** Are you ready for an exciting career opportunity? Desira Group Plc, a trailblazer in the UK motor industry with a rich 50-year history, is expanding its highly successful Service Call Centre and Customer Services Team. We're on the lookout for an enthusiastic and organised individual to join us at our...

  • Customer Service Advisor

    6 days ago

    Norwich, United Kingdom HRP Limited Full time

    Would you like to join a forward thinking company that invests in people and their development? Trading since 1945, HRP is one of the longest established refrigeration and air conditioning wholesalers in the UK. HRP has a strong pre and after sales support for an impressive portfolio of products. All products are available locally from a national network...

  • Customer Service Advisor

    2 weeks ago

    Norwich NR BS, United Kingdom Gasway Services Ltd Full time £20,049 - £30,000 per year

    Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway as a Customer Service AdvisorWorking Hours: Part-time Monday - Friday 1pm-7pm (30 hrs per week)Key Responsibilities:Provide excellent service to customers calling our Contact Centre, resolving...