Customer Service Coordinator

1 week ago

London, United Kingdom Huda Beauty Full time

**Who We Are**:At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world’s fastest growing beauty brands. As a company, we are fueled by purpose and not profit, this allows us to approach things differently so that we can create products, content, and a community like no other. A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness

**Summary**: Huda Beauty is looking for a highly motivated **Customer Service Coordinator **to be responsible for overseeing the life-cycle of customer orders, from their receipt all the way through to delivery, providing world class customer service to both our internal and external partners.

Huda Beauty customers are expected to receive a near perfect service that supports long term relationships and ultimately the brand growth and expansion. Ensuring a smooth flow of order information from the customer to HB and vice versa.

**Requirements**:
**Essential Duties and Responsibilities**:

- Ensuring a smooth flow of order information into ERP Microsoft Dynamics system when orders are received, either manually, through the upload function or EDI
- Be the main point of contact between customers and HB for any queries regarding orders and order amendments
- Manage orders with the warehouse making sure orders are shipped in a timely manner
- Request POs from customers for all upcoming newness launches ensuring orders are placed and processed for the correct forecast allocation
- Provide weekly ad hoc stock reports to retailers and commercial team with most up to date ETAs
- Creating and coordinating return orders for agreed RTV’s from commercial, making sure returns are closed based on quantities received by the DCs
- Raising investigations on order shortages with our warehouses
- Provide commercial invoices for all export orders
- Month end communication on orders and phasing of orders to the Operations Manager

**Skills & Attributes**:

- Great communication skills due to the nature of the role
- Enjoy liaising with a multitude of internal and external stakeholders
- Strong organizational and time management skills; able to handle multiple priorities
- Enjoy working in a fast-paced working environment
- Great attention to detail and able to work under pressure

**Benefits**

**Our Benefits & Perks**:

- Private medical coverage
- Quarterly product gifting
- Employer pension contributions
- Monthly “Self Love Days”
- Monthly coaching sessions with our in-house Success Coach
- Hybrid working schedules (home and office)
- Employee discounts on all Huda Beauty, Wishful, and Kayali products

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