Customer Service Coordinator

3 days ago


London, United Kingdom I Love My Job Ltd Full time

This established leading children’s brand who put sustainability at the forefront of everything they do is looking for a talented Customer Service Assistant to join their busy website team based in London. You will join a pivotal team in the business, providingthe highest level of Customer Service to their customers in the UK and worldwide. You will be organised, happy to help, and fluent in both written and spoken English.

If you are someone with a positive outlook and seeking to start your head office career within a successful global company and supportive culture, then this role is perfect for you

**Duties as Customer Service Coordinator will include**:

- Taking responsibility for order management, ensuring orders are running on time
- Ensuring stock availability is accurate and up to date at all times
- Dealing, resolving, and recording all customer complaints in a friendly helpful manner
- Running daily reports, checking accuracy and stock levels
- Liaising with the warehouse on order and return queries
- Liaising with the Royal Mail on order queries when necessary
- Issuing refunds
- Assisting with basic website maintenance
- Wider general administration and company support when needed

**The ideal Customer Service Coordinator will have the following qualities**:

- Previous customer facing / customer service experience - ideally within retail or hospitality but doesn’t have to be office based
- An excellent listener who understands great customer service
- Some administration experience desirable but not essential
- Best in class communication skills, both verbally and written
- Numerate and highly accurate, with a good attention to detail
- Fluent in both spoken and written English
- Ability to pick things up quickly
- Positive and flexible approach
- A friendly demeanour and a team player



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