Customer Service Coordinator

We are looking for an energetic full time (40 hours) Customer Service Coordinator.

Tasks will be including the below but not limited to:

- Act as main point of contact for Regional Sales Managers and customers requesting relevant sales information and support
- Manage the Sales CRM tool to ensure accurate recording of customer account data
- Provide pro forma, sales and freight quotations and enter customer orders for Regional Sales Managers and customers
- Release purchased equipment from EU warehouses and coordinate with freight carriers
- Handle & coordinate spare part orders from service companies & dealers across the designated territory together with Parts & Service Department in the UK and US.
- Establish and maintain good working relationships with customer accounts and Regional Sales Managers
- Coordinate all shipment requests from customers and Regional Sales managers concerning available POS material
- Trouble shoot and provide resolutions for unsuccessful deliveries, transport damages, warranty issue etc.

You will be working with the below Key Contacts for your position:

- Senior Management team for Continental Europe & UK
- Sales Managers Continental Europe, Middle East & UK
- Technical & Service Management team in the Europe, US & UK
- Customer service & Office representatives in EU/UK/US

You should have the below competences:

- Professional, friendly & personal communication skills (both verbally and in writing)
- Service orientated with high customer service focus
- Well developed organizational and planning skills
- Great attention to details
- Initiative driven & service minded
- Reliable and honest
- stress tolerant

Language Skills & Computer Skills:
Additional languages Big +

Good PC Skills, especially in Word & Excel.

We offer:

- Interesting, challenging and diversified job duties
- Work in a small highly motivated group & international contacts
- State of art office space
- Attractive salary compensation

True

Refrigeration About us

For over 75 years, True has been the industry's most trusted name for commercial refrigeration manufacturer in kitchens all around the world. The True name is famous for its long-standing commitment to ensure proper food holding temperatures in the mostrigorous environments. Our customers also appreciate the reliability and world class product support they get from their True products, each one backed by our industry-leading 5-year warranty on all parts and labor.

Our Capabilities

True is headquartered in the United States with 500,000 m2 of production, R&D and warehouse space. Its two European locations in Germany and the UK stock a wide array of refrigerators and freezers, accessories and spare parts, as well as base for technicalsupport and customer service teams. We work closely as a trusted partner with major global chains as well as independent foodservice operators to deliver products to any point in Europe within a 48-hour timeframe.

Foodservice operators in Europe nowadays demand higher energy efficiency refrigeration solutions combined with eco-friendly designs, yet without sacrificing performance necessary to maintain quality food products. True has risen to meet this challenge. Overthe past ten years, our company has invested heavily into the development of R290-based refrigeration systems which not only fully comply with current mandates and standards, but will be ready for the upcoming phase-out of non-HC refrigerants.

True: an extensive range of best-in-class refrigeration solutions for an ever-changing, fast-moving foodservice industry.

Estimated entry date: to be discussed