Customer Service Coordinator

2 weeks ago

London, United Kingdom QA Full time

**About The Role**:
**The role: Customer Service Coordinator**
**Location: Swindon, hybrid: 2 - 3 days in office.**
**Contract: Full time, 37.5 hrs per week**
**Package: competitive + benefits**

You’ll provide support to internal/external stakeholders or learners and assist with the successful delivery of our services/programmes whilst providing excellent customer service.

You’ll act as the first point of contact and provide high quality support to specified clients. Your focus will be to coordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms.

**Key Responsibilities**

- Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s
- Work with internal and external stakeholders and learners to deliver our services and programmes
- Timely and successful completion of all required documentation in-line with regulations/governance
- Deliver high levels of customer service to assist the wider team
- Plan and organise own workload and coordination of related activities
- Maintain strong relationships with members of the client team
- Raise issues that risk project delivery and/or agreed costs and timescales
- Escalate risks to ensure appropriate action is taken to mitigate them

**So, what do you need to be successful?**

- A passion for delivering great customer service
- Happy to work to tight deadlines
- Be adaptable and a quick learner
- Be happy to work within a bustling office environment.

**About Us**:
QA is headquartered in London and New York. Learn more at QA.

**Benefits**

Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.

LI-LS1

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