Customer Service Coordinator

7 days ago

London Area, United Kingdom Potensis Full time £25,000 - £40,000 per year

Our client
, a leading name in the UK homebuilding sector, is seeking a motivated
Customer Care Coordinator
to join their dedicated Customer Care team.

This role plays a vital part in ensuring homeowners receive a smooth, responsive, and high-quality service experience after moving into their new homes.

The Role

Reporting to the
Head of Customer Care
, you will be responsible for delivering an efficient and professional aftersales service. Acting as a key point of contact between customers, subcontractors, and internal teams, you'll manage maintenance requests, coordinate remedial works, and help maintain the company's outstanding customer satisfaction ratings.

Key Responsibilities

  • Serve as the main contact for all customer care enquiries, ensuring issues are logged, tracked, and resolved in a timely manner.
  • Coordinate the scheduling of remedial works, arranging necessary materials, labour, and subcontractors.
  • Maintain accurate customer records and documentation on internal systems.
  • Work closely with Customer Care Managers and site teams to ensure defects are handled promptly and efficiently.
  • Liaise with Sales and Construction teams to ensure customer queries are answered and updates communicated clearly.
  • Order and track materials through the Buying department and process related invoices for payment.
  • Arrange completion of end-of-defect works for housing associations and private homeowners.
  • Personally follow up with customers post-completion to ensure satisfaction and address any ongoing issues.
  • Contribute to continuous improvement initiatives that enhance the overall customer experience.

Experience

  • Proven experience in an administrative or coordination role within a fast-paced environment.
  • Previous experience in construction, property, or housebuilding is desirable.

Skills & Attributes

  • Strong interpersonal and communication skills, with the ability to engage effectively with customers, contractors, and colleagues.
  • Excellent organisational and multitasking abilities with keen attention to detail.
  • Confident using Microsoft Office (Word, Excel, Outlook) and internal database systems.
  • Capable of working independently and prioritising tasks to meet deadlines.
  • A proactive problem-solver with a positive, customer-focused approach.
  • Committed to promoting diversity, inclusion, and teamwork across all levels.

The role would suit someone who is working within a property developer or wishes to work with one and can demonstrate the ability to deliver exceptional customer service.

The role offers the ability to work remotely for a large proportion of the role with travel to the main office as required.

For further information, please apply today.

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