Volunteer Administrator

Job Advert

**Job title: Volunteer Administrator**

**Accountable to**:
Volunteer Manager

**Location**:
Contracted location for this role is Brandon Marsh Nature Centre, Brandon Lane, Coventry, CV3 3GW but with agile working providing a balance of all WWT offices and home working (full details available on request).

**Salary**:
Band Grade 2a (£19,838 - £27,473) dependent on experience pro rata

**Benefits**:
Employers’ pension contribution up to 6% (with 4.5% from employee)

25 days holiday plus bank holidays

Access to Electric Vehicle salary sacrifice scheme

Employee Assistance Programme

Death in service benefit equivalent to 3x salary

**Hours**:
21 hours, Part Time.

**1. Administration**

1.a. Manage volunteer records, enquiries and analyse volunteer data using WWT’s Customer Relationship Management software as required.

2.b. Support the implementation of the Trust’s Health & Safety procedures for volunteering, by filing and recording all relevant documentation for volunteers.

3.c. Ensure that annual checks are completed

and areas of identified need are acted upon.

4.d. Manage and monitor a database of training records and schedule and organise training courses for volunteers.

5.e. Assist with the development of a wide-ranging training programme for Volunteers.

6.f. Set up and organise volunteer meetings and training events, identifying dates for participants, securing venues, refreshments, travel etc as required.

7.g. Support the collection of data to evidence delivery against contracts and agreements with third parties i.e. Local Authorities, grant funders, stakeholders, and partner organisations.

8.h. Develop systems to create efficiency within teams of operational staff relating to the management, booking, and servicing of tools, resources, vehicles and equipment.

**2. Volunteer recruitment**

2.b. Recruit new volunteers across all areas of the Trust’s work, ensuring that all the necessary documentation is completed and conduct recruitment and induction meetings.

2.c. Assist Trust teams to creatively develop their volunteering roles.

2.d. Place volunteer adverts in publications and online and promote volunteering at internal and external events.

2.e. Handle and escalate complaints or issues in a professional and prompt manner.

2.f. Work across teams to ensure that all volunteers are inducted and trained appropriately.

**3. General responsibilities**

3.a. Promote the work, mission and vision of the Trust at all appropriate times.

3.b. Use every opportunity commensurate with other duties to contribute to the Trust’s membership recruitment, fundraising and engagement of people.

3.c. Ensure a high level of customer service in all dealings with the public.

3.d. Ensure continuous development of skills and knowledge required for the post, undergoing training and performance review as required by the Trust.

3.e. Work within all the policies and procedures of the Trust, ensuring own compliance with the Trust’s health and safety policies and procedures and that of any resources for which you are responsible.

3.f. Work at all times within the Warwickshire Wildlife Trust’s Equal Opportunities and Diversity Policy and to promote equal opportunities and diversity.

3.g. Comply with all legal and contractual obligations concerning the responsibilities of your post.

3.h. Assist in the preparation of annual budgets, work programmes and reporting requirements for your area of work.

3.i. Supervise and support volunteers as appropriate to your role.

3.j. Carry out any other reasonable duties commensurate with the level of responsibility of the post, as requested by the Chief Executive.

**Person specification**

**Key competencies - **Essential

A great, clear, communicator (oral and written).

Enthusiastic, with a positive energy and approach.

Supportive of others, enabling them to learn and develop skills.

**Experience - **Essential

Office management/administration procedures.

Working with volunteers.

Experience using business CRM systems.

Experience in organizing events and training.

**Skills and Knowledge - **Essential

Effective interpersonal and communication skills.

Good organisational and time management skills; able to prioritise workloads effectively, meet deadlines and monitor the outcomes.

Good team working skills.

Excellent ICT skills - competent in Microsoft Office.

An eye for detail.

Flexible.

**Personal Qualities - **Essential

Ability to maintain high levels of enthusiasm, positivity, and self-motivation.

Commitment to diversity.

This role may involve work with at-risk adults so a Basic DBS check will be required.

**General information for the post**:
**Salary**: Your salary will be based on your skills, knowledge and experience. You will be paid monthly in arrears by credit transfer to a bank or building society account.

**Hours of Work**: Our employees work a 35-hour week (full time). In view of Warwickshire Wildlife Trust’s work, employe