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Head of Service Technology, Data and Experience

2 weeks ago

Reigate, United Kingdom Reigate & Banstead Borough Council Full time

Job reference

REQ000908

Date posted

21/02/2025

Application closing date

23/03/2025

Location

Town Hall, Reigate

Salary

£74,736 to £84,087

Employment type

Full Time, Permanent

Contractual hours

36

Basis

Full time

Job category/type

IT

Blank

Job description

**Job Title**:Head of Service Technology, Data and Experience
**Location of work**: Town Hall / Hybrid
**Salary**: £74,736 to £84,087
**Basis**: Permanent

**About the Role**

The Head of Service - Technology, Data and Experience is a significant leadership role within Reigate and Banstead Borough Council responsible for driving the council's digital transformation, enhancing resident and staff experiences, and ensuring effective management across IT, Data & Insight, Communications & Engagement, and Customer Contact services. The post holder will lead and oversee the implementation of a user-centred design approach to service delivery, promoting innovation and efficacy while aligning with the council's strategic objectives

**About the Person**
- Bring extensive experience in a leadership role within a large and complex organisation, preferably in the public sector.
- Evidence a proven track record of leading digital transformation initiatives, with a focus on user-centred design and service improvement.
- Extensive experience in managing IT, Data, Communications, and Customer Contact services, with a demonstrable impact on service delivery.
- Hold excellent communication and interpersonal skills, with the ability to engage and influence a wide range of stakeholders.
- Be proficient in digital technologies, data analysis, and innovative service delivery methods.
- Demonstrate a flexible and diligent approach to work (attendance at evening meetings may be required).
- Align with the council’s values of being positive, supportive, flexible and innovative.

**Staff Benefits**
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We provide you with competitive annual leave, and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.

**Additional Information**

**Closing date**: 23 March 2025
**Interview date**: w/c 7 April 2025 onwards

**Values and Behaviours**
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.