Customer Experience Specialist

Join to apply for the Customer Experience Specialist role at Opus Technology1 day ago Be among the first 25 applicantsJoin to apply for the Customer Experience Specialist role at Opus TechnologyGet AI-powered advice on this job and more exclusive features.This range is provided by Opus Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeDirect message the job poster from Opus TechnologyImagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.Be a key player in our Service Delivery TeamAs an individual you will be responsible for first line responses to customer service requests by telephone, email, web, and portal.Additionally, you will be responsible for:Maintaining Customer SatisfactionMaintaining allocated work pools ensuring all cases are worked according to their SLA’s and pro-actively manage the CRM ticketsCompetency on all supplier portals and communication processesAd hoc cover for accepting orders/deliveries, dealing with postAd hoc cover for logistics controller ensuring the day-to-day orders are placed and parts are delivered within the required timeframesProviding out of hours support to our customers within the Networks on call schedule. (The on-call schedule works on a 7 week – 1 week on/6 weeks off rotation with a waiting list to join)Salary £27k25 Days Holiday + UK Bank HolidaysHybrid working (3 days a week in the Reigate office)Other organisations may call this role Client Success Specialist, Customer Service Advisor, Customer Experience Agent or CX Advisor.The talents we are excited to seeWe are seeking a Customer Experience Specialist who is/has:At least 5 GCSE Grades at ‘C’ level or above including Maths and EnglishMinimum 12 months previous employment in a customer service rolePC literate. IT Microsoft office proficient. Exposure to databases preferredMethodical work ethic. Strong on conflict resolution. Strong problem-solving ability as well as excellent customer care skillsAbility to communicate at all levels with an excellent telephone mannerHigh level of personal motivation, looking to further skills and career through In-House trainingAbility to multitask is vital to this roleA comprehensive Private Healthcare and Cash PlanEntry to the £3,000 quarterly Dreamball drawRegular fully funded companywide eventsComplimentary daily breakfasts in the officeMonthly ‘outstanding performer’ accoladesPension and life insurancePersonalised training and development pathwaysA rewarding Refer a friend scheme (£1,000)The flexibility to adjust your holiday allowanceWhere your values align with oursWork together to win togetherBe brave and think differentlyOwn it and never give upStrive to be the bestStay curious and keep learningMeet OpusEstablished in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey.By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesTelecommunicationsReferrals increase your chances of interviewing at Opus Technology by 2xSign in to set job alerts for “Customer Experience Specialist” roles.London, England, United Kingdom 5 days agoLondon, England, United Kingdom 2 weeks agoGatwick, England, United Kingdom 4 weeks agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoTikTok LIVE - Global Customer Service Quality AnalystLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoHarrow, England, United Kingdom 6 days agoKingston Upon Thames, England, United Kingdom 2 weeks agoCustomer Service Assistant 2 - Full TimeLondon, England, United Kingdom 1 week agoCrawley, England, United Kingdom 4 days agoCustomer Service Manager - Across South LondonBromley, England, United Kingdom 3 weeks agoWoking, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 1 week agoChelwood Gate, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 week agoBattersea, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 1 week agoCrawley, England, United Kingdom 4 days agoWe’re unlocking community knowledge in a new way. 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