Sales Support Administrator

2 weeks ago

Aston, United Kingdom Owen Daniels Consultancy Full time

**Sales Administrator**
**Permanent Position**
**Competitive salary/package (Holiday: 25 days + 8 Statutory Days, Pension up to 7% matched, Life Assurance: 5x Basic Salary)**
**37.5 hours per week**
**Birmingham**
**My client are a precision manufacturing business based in Birmingham specialising in machining and assembly of high value low volume components. The Sales Support Administrator will be responsible for supporting the Internal Sales Team with a set ofkey customers, managing internal and external contacts to provide quotations, load and progress orders and ensure that customers are always fully updated.**
**The Sales Administrator position requires a customer centric, sales driven individual who has significant experience of working within a sales/customer service environment within a manufacturing environment.**
**Sales Administrator**
- Drive all sales bookings through the Q2O tracker
- Provide daily updates from companywide departments
- Produce monthly KPIs to monitor departmental adherence
- Continuously improve the process, adapting to business requirements
- Prioritise loading of RFQs and customer orders onto EFACs
- Support Sales Team with pricing and processing of RFQs
- Process Order acknowledgements for the Sales department
- Manage customer expectations through all applicable stages of the sales cycle
- Maintain accurate records of all quotations and orders
- Maintain accurate records and provide updates for Sales Eng tickets
- Submit QASOR/SOQRs to helpdesk for approval
- Maintain accurate records of all customer communications
- Update internal databases with account information
- Resolve customer queries in a timely manner
- Ensure response to the customer is accurate and timely
- Assist in customer escalations as per escalation policy
- Communicate customer feedback to Account Coordinators/Managers
- Updates and distribution of daily booking figures
- Manage and distribute all Inbound Sales Enquiries/Sales Inbox. Process enquiries where applicable.
- Maintain accurate records within Commshare
- Maintain accurate records within FileDirector
- General office responsibilities including but not limited to Scanning, Filing, Lunch requests etc.
- Attendance at all applicable meetings
- Participate in cross-functional teams to aid with problem solving and internal development
- Participate in companywide projects
- To carry out any other duties appropriate to this post, as necessary or as required.

**Sales Administrator**
**Essential Qualifications / Experience / Skills**:

- Proven success within a sales and customer focused environment with a good understanding of operations within a manufacturing environment
- Strong computer skills (Microsoft Word, Excel, Outlook)
- Strong communication and interpersonal skills with an ability to build positive relationships
- Highly organised with good time management
- Highly collaborative
- Effective problem solver
- Proactive and self-motivated with the ability to manage daily changing priorities

**Sales Administrator**
**Essential Qualifications / Experience / Skills**:

- Graduate or equivalent qualification with a strong engineering/manufacturing background would be advantageous but not essential
- Knowledge of Lean manufacturing tools would be advantageous

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