Student Support Administrator

Vacancy details

**Talent pool**:

- Operations - HE - Professional Services**Title**:

- Student Support Administrator**Contract type**:

- QA HE Ltd Permanent**Job advert**:
**Student Support Administrator**

**Location:

- London - Middlesex street**

**Hybrid working 3 days a week in office**

**About the role**
- Reporting to the Student Support Coordinator, as a member of the London Student Support Team, the post holder will support the delivery of a portfolio of student activities and contribute to an outstanding student experience. Seamless access to a range of information, advice & guidance services will be delivered through a single point of contact service model support by CRM and E:Vision systems. The postholder will be responsible for the delivery of a comprehensive advice, support and information service for all London students. They will support specific aspects of the Student Engagement portfolio.**The day to day**:

- To support the Student Support Coordinator, working closely with counterpart colleagues from the Student Engagement Team, on implementation of London support model around Student Casework, Student Conduct, Specialist Student Support & Student Attendance and Engagement.
- To assist in the review of all Knowledge Based Articles (KBA’s) regularly to ensure all London students are receiving up to date and accurate information.
- To support with enrolment & induction for all new students.
- To facilitate activities throughout the academic year including new university initiatives based on University Strategy around Student Experience.
- To support student retention and complete follow ups around Attendance & Engagement.
- To support the London Lead for visa compliance audits led by UKVI or the University Visa Compliance Team by ensuring student records are accurate and up to date.

**About you**
- Previous experience in the higher education sector in a similar or related position(s) or relevant experience in another sector, in either case demonstrating excellent admin and customer service skills.
- Self-motivated, with the ability to be proactive and take ownership.
- Knowledge of IT systems (e.g. Microsoft Office Suite).
- Excellent interpersonal, written and verbal communication skills, with a strong ability to deal confidently and efficiently with junior and senior staff.
- Strong judgment and practical problem-solving skills under time constraints.
- Ability to work under strict deadlines with mínimal supervision.

**Down time**

Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your
- **health & wellbeing**. These include:

- **27 days holiday each year**, h
- **oliday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme**, and
- **2 days per year charity leave**.**How we’ll help with finance matters**

In addition to pension, group income protection and life insurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences,
- **season ticket loan, tech scheme** and an
- **employee referral schem**e.**What We'll Do For You**:
**Personal growth**

Learning and opportunity is at the core of what we do - and that applies to you tooYou’ll have the unique opportunity to
- **develop your skills** on our QA authored courses in the latest tech
- **you’ll get 3 training days/year to do this**). You can also delve deep into our
- **world-class digital learning** content from
- **Circus Street **and
- **Cloud Academy** on a variety of tech and business topics. Or perhaps you’d like to enrol on a
- **Degree or Masters programme** to enhance your skillset or learn new things.**Our people**- We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.**If this is what you’re looking for, here are the next steps**:
LifeatQA #QA #LI-GR1 #LI-hybrid #hiringVacancy location

**Location**:

- London, London, London (Middlesex Street)**Job Description**:
**Attachment****:

- Student Support Administrator JD (1).docx (159 Kb)General information

**Reference **:1000006050