Student and Academic Support Administrator

17 hours ago

London, United Kingdom British Academy of Jewellery Full time

Purpose of Job
British Academy of Jewellery is looking to appoint friendly and approachable student and academic support administrators to join the Student and Academic Administration team at our busy, central London campus, but various other locations outside London.
The Student And Academic Support Administrator will deliver an outstanding standard of customer service in a student-facing role catering to the needs of the Welcome Desk visitors. Working independently, the post holder will be able to deal calmly and confidently with a range of queries and questions and use practical experience and common sense to problem solve and improve clerical processes and procedures.

**Responsibilities**:
Develop a solid understanding of cross-campus departments and staff functions in order to correctly refer enquiries in a helpful and positive manner.
Cultivate a tidy and welcoming environment at the main Welcome Desk and maintain the student noticeboard with up-to-date and relevant information.
Supporting Sales & Marketing to arrange agent visits to the campus.
Supporting the calendarisation and recording of centre meetings throughout the academic year.
- Play a key role during new student induction periods throughout the year and assist in enrolment process (collecting, recording, and chasing documents and information from students).
- Maintain accurate student records using the MS Office suite, and the CRM system (PICSWeb)
- Undertake a range of clerical tasks including photocopying, scanning, filing and data entry.
- Supporting the Head of School with the management of the student representative programme.
- Recording and monitor student attendance, Academic Performance Review, withdrawals, disciplinary and welfare concerns.
- Show the ability to identify areas for improvement and proactively solve problems using creativity and logic.
- Other administrative duties as and when required to support the smooth running of the centre, including Exam Board and Committee minute taking.

Other Duties

**The post holder must**:
Work Environment
- Ensure compliance with health and safety regulations, taking standard actions within health and safety guidelines and reporting any concerns to others.
- Ensure that the work area is kept neat and tidy in order to comply with personal health and safety requirements at own base and when working at other locations within the Academy.
- Demonstrate flexibility in the workplace to meet the requirements of specific deadlines and work schedules.

**Requirements**:
Person Specification
- A-level or equivalent education
- Good standard of literacy and numeracy. Grades A-C in English Language and Maths or equivalent
- Experience of working in a customer facing or reception role
- Experience of working in a Higher Education/ Further Education institution - preferably with an international diverse community of students
- Experience of implementing successful changes for the purpose of improving work processes and functions
- Experience of using varied IT systems including MS Word, Outlook, and Excel
- Ability to prioritise work and multi-task
- Excellent oral and written communication skills
- Ability to maintain robust local administrative systems
- Ability to communicate information effectively - verbally and in writing
- Identify areas of remit and refer on to appropriate staff when appropriate

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