Customer Service Adviser

2 days ago


BexhillonSea, United Kingdom Pertemps Full time

**Customer Service Advisor - Hybrid - Renewals**Want to keep hold of your weekends? Work a mix of in-office and home working whilst earning a competitive salary? If so, we have the opportunity you have been looking for.**
**Location**:Hybrid working**, you'll be based at our vibrant Bexhill office with a mix of in-office and home working. All you need to work from home is a stable internet connection and a quiet space to work. We'll kit you out witha new Microsoft Surface 4 laptop.
**Shift Pattern: Full Time**:Monday to Friday, rotational shift pattern between the hours of 8am - 7pm.**NO WEEKENDS OR LATE NIGHTS**
**Contract: Permanent**Salary: £21,650 per annum and opportunity to develop and earn up to £24,000.**
If you have a passion for delivering excellent customer service, love forging positive relationships and enjoy working to achieve target driven goals, joining our retentions and renewals team could be the perfect move for you.
**What will I be doing?**
As a Customer service advisor within retentions, you will be working in a busy call centre as part of a fast paced and target driven loyalty and renewals teams. This role requires great communication skills, the ability to overcome customer objections and focuson customer satisfaction at the core of every decision. The calls you receive will be varied; they could include changes to existing policies, giving quotes, taking payments supporting customers in financial difficulty, handling complaints and retaining customerswho are looking to cancel with us. All calls are inbound, so you won't have to make any unexpected outbound calls at all Your days will be filled with helping our amazing customers who turn to you for your expert knowledge. (Don't worry, becoming an experttakes time, you will receive all the support you need until you reach this stage).
**What’s in it for me?**:

- A starting salary of £21,650 per annum
- Structured career path with the opportunity to develop and earn up to £24,000
- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
- Pension 1:1 match up to maximum 10%
- Potential annual company bonus earnings of 5% of your base salary
- Potential to earn extra money on top of your salary, by working overtime as per business needs.
- Well-being programme health care and dental cash plans
- Life assurance cover (4x base salary)
- Cycle to Work scheme
- Discounts & cashback with well-known retailers
- On-site, subsidised restaurant
- Refer a friend scheme - earn up to £750 per referral

**What we're looking for?**:

- Pride and experience in delivering top quality customer services experiences face to face or by phone.
- Previous experience in meeting customer expectations and delivering positive commercial outcomes in a sales or service environment.
- People who thrive in a fast
- paced, target driven environment.
- Self
- motivated individuals that take pride in what they do who can demonstrate politeness and problem - solving skills.
- Excellent influencing and negotiating skills.
- Ability to overcome customer objections and drive a positive resolution.
- Computer skills: you'll take inbound calls whilst navigating our in-house software.

**When do I start?**
Success in this role will give you solid career progression plans: many of our Managers started their career with Hastings as Customer service advisors. We also provide the potential to gain an insurance professional qualification via the senior financial customerservice advisor apprenticeship programme.



  • Bexhill-on-Sea, United Kingdom Pertemps Full time

    **Customer Service Advisor - Hybrid **Do you have a passion for providing customers with a positive experience? If yes, we have the perfect job for you in our vibrant Bexhill office!**Location: Hybrid working**, you'll work a mix of in-office and home working. You'll have scheduled office time as well as days where you can work from home. All you need to...


  • Bexhill-on-Sea, United Kingdom Pertemps Full time

    **Customer Service Advisor - Hybrid - New Business**Do you pride yourself in delivering excellent service? Want to work for a company who offer excellent training, a friendly working environment and a flexible approach to working? If so, this is the job for you.**Location: Hybrid working**, you'll be based at our vibrant Bexhill office with a mix of...


  • Bexhill-on-Sea, United Kingdom Page Personnel Finance Full time

    **Client Details** Our client is a well established company within the Call Centre and Customer Service industry looking to expand their Customer Service team in Bexhill-On-Sea with an additional Customer Service Administrator. **Description** As a Customer Service Administrator you would have the following responsibilities: - Sort and process incoming...


  • Westcliff-on-Sea, United Kingdom Hood Group Full time

    We are a fast growing, reputable and innovative company with a successful hybrid working style in this digital age. Hood Group is a dynamic, forward thinking customer management business that provides outsourced customer services for well-known UK trusted brands. We have fast-growth in our Customer Service Department working in partnership with one of the...


  • Bexhill-on-Sea, United Kingdom Hastings Direct Full time

    **Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for a Customer Service Representative to join our dynamic Renewals department!** Job Title: Customer Service Representative Department: Renewals Hours: Monday to Friday - 37.5 hours a week, between the hours of 08:00 - 19:00 Location: You will work...


  • Bexhill-on-Sea, United Kingdom Hastings Direct Full time

    **Do you have a passion for providing customers with a positive experience? If yes, we have the perfect job for you in our vibrant Bexhill office!** **Location: Hybrid working**, you'll work a mix of in-office and home working. You'll have scheduled office time as well as days where you can work from home. All you need to work from home is a stable internet...


  • Bexhill-on-Sea, United Kingdom Hastings Direct Full time

    **There has never been a better time to work with us here at Hastings Direct. We are looking for driven individuals to join our successful team due to an exciting period of growth & we'd love for you to build your career alongside us.** **Job Title**: Customer Service Representative **Department**: Customer Service **Hours**: You will work 37.5 hours a...


  • Bexhill-on-Sea, United Kingdom Hastings Direct Full time

    **Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for a Customer Service Advisor to join our Retentions department!** **Job Title**: Customer Service Advisor **Department**: Retentions **Hours**: Monday to Friday - 37.5 hours a week, between the hours of 08:00 - 19:00 **Location**: You will work on...


  • Bexhill-on-Sea, United Kingdom Hastings Direct Full time

    **Want to keep hold of your weekends? Work a mix of in-office and home working whilst earning a competitive salary? If so, we have the opportunity you have been looking for.** **Location**:Hybrid working**, you'll be based at our vibrant Bexhill office with a mix of in-office and home working. All you need to work from home is a stable internet connection...


  • Bexhill-on-Sea, United Kingdom Hastings Direct Full time

    Are you great at communicating? Pride yourself in delivering excellent customer service and working to achieve target driven goals? If so, this may be the job for you. We have an exciting opportunity for a self-motivated, energetic and enthusiastic customer service advisor to join our expanding team based in our Bexhill office. **Working with us**: You'll...