Customer Service Representative

2 days ago


BexhillonSea, United Kingdom Hastings Direct Full time

**Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for a Customer Service Representative to join our dynamic Renewals department**

Job Title: Customer Service Representative

Department: Renewals

Hours: Monday to Friday - 37.5 hours a week, between the hours of 08:00 - 19:00

Location: You will work on a hybrid basis, a few days from home & a few days from our fantastic Bexhill office which is a short walk from the seafront

**Salary**: Starting £21,650 with the opportunity to earn up to £24,000.

What will you be doing

As a customer service advisor within our renewals department your main job will be to increase our customer retention. You will provide amazing customer service to our current customers to increase loyalty and retention by offering them our great range ofproducts and services.

You will be taking a variety of inbound, they could include changes to existing policies, giving quotes, handling complaints and retaining customers who are looking to cancel with us.

What we are looking for

We are looking for positive thinking, self-motivated individuals with excellent communication skills with the ability to focus on customer satisfaction.

An insurance background is not necessary, we see many skills as transferrable, if you have a background in retail, hospitality, sales or just an interest and passion for customer service we'd love to speak to you.

Why become a part of the Hastings Direct family
- Full 4 week training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you
- You will work in a modern, open plan office space with a games room that you can enjoy on your lunch break
- We promote a relaxed, friendly & diverse working environment
- Full training with industry experts and friendly coaches guiding you throughout your career with Hastings
- Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
- 'Harrys' - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
- Refer a friend scheme - earn £500 for every friend you refer
- We will provide you will all the tech that you need Including a brand new Microsoft Surface 4 laptop
- Discounted Hasting Direct products
- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
- Potential annual company bonus earnings of 5% of your base salary
- Potential to earn extra money on top of your salary, by working overtime as per business needs.
- Well-being programme as well as health care and dental cash plan
- Access to video consultations with a registered GP for you and your family.
- Cycle to work scheme, as well as discounted rail and bus travel routes
- Discounts & cashback with well-known retailers

Our straightforward onboarding process
- Our assessments and interviews are all done virtually, so you can interview from the comfort of your own home at a time that suits you
- After your interview, we will give you a call to give you your results and then the onboarding process starts

We look forward to hearing from you & hopefully having you become a part of the Hastings Direct family



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