Customer Service Representative

3 days ago

SouthendonSea, United Kingdom Launch Group Full time

The Launch Group are currently recruiting for Teleperformance to find enthusiastic Customer Service Representatives.

**Location**: Work From Home

**Hours**: Full Time

**Day to day responsibilities of the Customer Service Representative**
- We have an exciting opportunity to start working as part of one of our most prestigious clients. In this role you will provide finance and insurance services to customers across the entire United Kingdom for some of the best global automotive brands. Dealing with both new and existing customers, you will have the opportunity to provide the highest standard of customer service for a rapidly expanding financial company.
- Be first line support for all telephone enquiries, responding to all queries in a polite and professional manner - from general enquires to complaints handling
- Energetically and enthusiastically work as part of a high performing Customer Operations team
- Consistently put our customers first and build their trust, taking full ownership and use initiative to resolve customer queries within first contact resolution and deliver a personal service
- Pro-actively identify the best solutions for each customer that will also create value for the company and actively develop the brand
- Deliver a service where empathy and building rapport are central, that will delight our customers and put them at ease
- Adhering to company and industry standards
- Follow all FCA regulations and quality and compliance principles and adhere to TCF principles whilst maintaining first class customer service

**Benefits of being a Customer Service Representative**
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP And £300 for your friend too
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
- Life Assurance Cover & Pension Scheme
- Length of Service and monthly recognition awards
- Opportunities for career development and progression

**Skills needed to be a Customer Service Representative**

We are looking for the following skills and attributes:

- Strong verbal and written skills with the ability to show attention to detail
- Ability to establish collaborative customer relationships in a fast-paced environment.
- A good attitude and the ability to interact with lots of different people.
- Professional and friendly telephone manner
- Customer Service experience
- Experience of working in a target driven environment to a high standard.
- PC skills, and the ability to navigate multiple systems competently, with ease.
- A good consistent typing speed
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Able to work within a fast paced, engaging environment

**If you have any questions please call The Launch Group on 0191 261 8456**

**Salary**: £10.42 per hour

**Benefits**:

- Company events
- Company pension
- Store discount
- Work from home

Supplemental pay types:

- Bonus scheme

Work Location: In person

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