Customer Service Representative

1 week ago

SouthendonSea, United Kingdom Olympus UK & Ireland Full time

_“Olympus is a global leader in the medical device and technology industry. For more than 100 years, we have focused on making people's lives healthier, safer, and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe.”_

Olympus are hiring for a **Service Coordinator** to join the company on a fixed term contract up until March 2025, offering flexible hybrid working after competition of training.

The team’s focus is on maximising our Uptime offer to customers, and our Service coordinators are pivotal in the customer outputs of our repair process. Responsible for the management of a range of administrative tasks, the team enables the movement of repairs through our various repair centres. Providing continual, proactive repair updates to our customers and working as part of the wider Customer Care team, the Service Coordination role utilises an area management system, with responsibility for a geographical region. Success in the role is measured by targets linked to quality, turnaround times and our customer satisfaction mechanisms.

**Key duties**
- Offering exceptional service to customers over the phone, managing both inbound and outbound calls.
- Managing multiple work streams including call management and various administrative tasks
- Responsible for courier arrangements and monitoring collection/delivery success.
- Identification and logging of Potential Adverse Effects (PAEs) and the resulting regulatory output.
- Coordinate and continually monitor the progress of each service request, working in collaboration with the Repair Centre and Up-Time Support Managers.
- Maintenance of accurate and up-to-date detailed case records on company ERP system.
- To coordinate the supply and return of loan equipment within specified time sensitive targets.

**What skills and qualifications are we looking for?**
- Call Centre or Customer Service Experience
- Clear verbal and written communication skills
- Flexibility
- Ability to work as part of a team
- Excellent attention to detail
- Problem solving skills
- Ability to multitask
- At Olympus, we have a dedicated in-house Talent team that cover all areas of the business. As a backup, we have a preferred supplier list (PSL) of vetted suppliers and as such, are unable to accept unsolicited CVs from recruitment agencies or search firms outside of our PSL. Please note that Olympus will not be responsible for any fees, charges or terms associated with any such CVs._
- We are an equal opportunities employer, and we are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown._

**Job Type**: Fixed term contract
Contract length: 4 months

**Benefits**:

- Canteen
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Shuttle service provided

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Southend-On-Sea

Reference ID: ServiceCoordOlympus

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