Customer Service Representative

1 week ago

BexhillonSea, United Kingdom Hastings Direct Full time

**There has never been a better time to work with us here at Hastings Direct. We are looking for driven individuals to join our successful team due to an exciting period of growth & we'd love for you to build your career alongside us.**

**Job Title**: Customer Service Representative

**Department**: Customer Service

**Hours**: You will work 37.5 hours a week. You'll be working between the hours of 08:00 - 19:00 Monday to Friday. Depending how your rota falls, you will work 3-4 weekends out of 8, 9:00-17:00 Saturday and 09:00-13:00 Sunday.

**Location**: You will work on a Hybrid basis. A few days from home and then a few from our fantastic office is based in Bexhill which is a short walk from the seafront

**Salary**: Starting £19,800 (excluding annual bonus)

**What will you be doing**

The calls you receive will be varied; they could include changes to existing policies, giving quotes, taking payments, supporting claims and supporting customers in financial difficulty

**What we are looking for**

We are looking for positive thinking, self-motivated individuals. You will have the ability to forge positive relationships and strive to resolving customer queries first time.

An insurance background is not necessary, we see many skills as transferrable, if you have a background in retail, hospitality, sales or just an interest and passion for customer service we'd love to speak to you.

**Why become a part of the Hastings Direct family**
- Full 7 week training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you
- A fantastic office, with sea views and a games room that you can enjoy on your lunch break
- We promote a relaxed, friendly & diverse working environment
- Full training with industry experts and friendly coaches guiding you throughout your career with Hastings
- Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
- Refer a friend scheme - earn £500 for every friend you refer
- We will provide you will all the tech that you need Including a brand new Microsoft Surface 4 laptop
- Discounted Hasting Direct products
- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
- Potential annual company bonus earnings of 5% of your base salary
- Potential to earn extra money on top of your salary, by working overtime as per business needs.
- Well-being programme as well as health care and dental cash plan
- Access to video consultations with a registered GP for you and your family.
- Cycle to work scheme, as well as discounted rail and bus travel routes
- Discounts & cashback with well-known retailers

**Our straightforward onboarding process**
- Our assessments and interviews are all done virtually, so you can interview from the comfort of your own home at a time that suits you
- After your interview, we will give you a call to give you your results and then the onboarding process starts

**We look forward to hearing from you & hopefully having you become a part of the Hastings Direct family

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