Apprentice Service Desk Coordinator

2 days ago

Glasgow, United Kingdom Mitie Full time

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

**Job objectives and responsibilities**

**To complete all Apprentice course work within the timelines set**

**To attend and actively participate in all apprentice review meetings**

**To provide general helpdesk and administration support as required by the contract**

**Main duties**

**To learn all aspects of the Service Desk Coordinator role**

**Taking ownership of a contract or portfolio of buildings as part of ongoing learning**

**Scheduling and planning works for engineers and sub contractors**

**Up-dating jobs on Maximo CAFM system and use of Click planning platform**

**Ensure Purchase Orders for all contracted works are correctly raised and approved for payment**

**Review all certification, worksheets and contractor reports to capture any remedial works required**

**Working with Service Delivery Manager/Contract Manager to provide any support they require, including providing Management Information for customer reports**

**Prepare quotations as required**

**Learn and understand the planner roles for other contracts to be able to help with absence cover**

**Able to build good working relationships with internal and external stakeholders**

**Attaching certification, purchase orders, documentation as required into maximo**

**What we are looking for**
- Willingness to learn and develop into the role
- Commitment to completing the apprenticeship course
- Possess good IT skills.
- Flexible can do attitude
- Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
- Work effectively under pressure within a busy and diverse environment.
- Show a creative approach to analysing and solving problems using technology and reported information.
- Adhere to process and compliance requirements.
- Work well as part of a team

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