Service Desk Consultant
3 days ago
Service Desk Consultant - Level 2 SC ASCENDI INC. is looking for a Level 2 Service Desk Consultant in Glasgow. The role is full time, permanent and offers up to £40k plus bonus. Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on‑premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalates and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Job responsibilities Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSG's ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching of Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About You Knowledge, Skills & Experience At least one Microsoft certification at the associate level (e.g. AZ‑104, AZ‑500, AZ‑700, AZ‑140, SC‑300). A full UK driving licence is required. Strong expertise in on‑premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti‑virus, and other security technologies. Hands‑on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship‑building skills with the wider business. Professional telephone manner. In‑depth understanding of firewall technologies. Experience with cloud‑based backup solutions. Good understanding of on‑premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti‑virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Apply Please click on the APPLY button to be redirected to our website to complete your application. #J-18808-Ljbffr
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Service Desk Consultant
4 days ago
Glasgow, United Kingdom Technology Services Group Full timeJob DescriptionJob Title: Service Desk Consultant - Level 2Location: GlasgowSalary: Up to £40k + BonusJob type: Full Time, PermanentAbout the role;As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across...
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Service Desk Consultant
3 days ago
Glasgow, United Kingdom Technology Services Group Full timeJob DescriptionJob Title: Service Desk Consultant - Level 2Location: GlasgowSalary: Up to £40k + BonusJob type: Full Time, PermanentAbout the role;As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across...
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Service Desk Consultant
6 days ago
Glasgow, United Kingdom Technology Services Group Full timeJob Title: Service Desk Consultant - Level 2Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.Location: GlasgowSalary: Up to £40k + BonusJob type: Full Time, PermanentAbout the role;As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving...
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Service Desk Consultant
3 days ago
Glasgow, United Kingdom Technology Services Group Full timeJob Title: Service Desk Consultant - Level 2Location: GlasgowSalary: Up to £40k + BonusJob type: Full Time, PermanentAbout the role;As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise...
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Service Desk Consultant
2 weeks ago
Glasgow, United Kingdom TSG Full timeService Desk Consultant - Level 2 Join to apply for the Service Desk Consultant - Level 2 role at TSG. As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st line team. This includes investigating complex issues across on-premise infrastructure such as networking...
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Service Desk Consultant
3 days ago
Glasgow, United Kingdom Technology Services Group Full timeJob Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to 40k + Bonus Job type: Full Time, Permanent About the role As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on‑premise...
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Service Desk Consultant
2 weeks ago
Glasgow, Glasgow City, United Kingdom 23cbe81b-d016-4fb4-b2db-cfc182bdaa7f Full time £30,000 - £50,000 per yearAbout the role;As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain...
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Service Desk Consultant
19 hours ago
Glasgow, United Kingdom TSG Full timeAbout the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain...
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Service Desk Coordinator
1 week ago
Glasgow, United Kingdom Search Full timeService Desk Coordinator - Temporary Contract We're looking for a proactive and highly organised Service Desk Coordinator to join our clients Service Desk Operations team in Glasgow on a temporary contract until October 2026. You'll coordinate engineers' workloads, help deliver excellent customer service, and ensure targets are met. This role is ideal for...
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Service Desk Adviser
2 weeks ago
Glasgow, United Kingdom Vodafone Full time**Advisor (Service Desk), UK remote** **Role purpose**: To ensure that our Global business customers that contact the Service Desk receive the best possible customer experience and quickest possible resolution of their query. Contact is multi-channel, multi-lingual and we strive to resolve customer queries at the first point of contact; 24hrs a day 7 days a...
