Service Desk Co-ordinator

7 days ago

Glasgow, United Kingdom Mitie Full time

**Job objectives and responsibilities**

**To complete all Apprentice course work within the timelines set**

**To attend and actively participate in all apprentice review meetings**

**To provide general helpdesk and administration support as required by the contract**

**Main duties**

**To learn all aspects of the Service Desk Coordinator role**

**Scheduling and planning works for engineers and sub-contractors**

**Up-dating jobs on Maximo CAFM system and use of Click planning platform**

**Ensure Purchase Orders for all contracted works are correctly raised and approved for payment**

**Review all certification, worksheets and contractor reports to capture any remedial works required**

**Working with Service Desk Supervisor / Operations Manager / Contract Manager to provide any support they require, including providing Management Information for customer reports**

**Prepare quotations as required**

**Able to build good working relationships with internal and external stakeholders**

**Attaching certification, purchase orders, documentation as required into maximo**

**What we are looking for**

- Willingness to learn and develop into the role
- Commitment to completing the apprenticeship course
- Possess good IT skills.
- Flexible, can do attitude
- Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
- Work effectively under pressure within a busy and diverse environment.
- Show a creative approach to analysing and solving problems using technology and reported information.
- Adhere to process and compliance requirements.
- Work well as part of a team

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