Administration Assistant

An exciting opportunity has arisen at the Bristol Centre for Enablement, within the Orthotics and Prosthetics Team for a 12 month fixed term Administrative Assistant (30 hours per week).

We are looking for an experienced, enthusiastic and motivated individual to join our well established team of administrators to deliver a high quality, patient focused service.
- Input patient information onto the Orthotic & Prosthetic computerised database.
- To take incoming phone calls from patients and other healthcare professionals.
- To book appointments on to the database as required by the clinical team and patients, to reschedule appointments as required.
- Open all post received by the service and undertake appropriate indicated action.
- Log all new patients and referrals meeting the criteria onto the service database.
- To follow internal processes to pass queries and referrals for triage to clinical and other professional staff within the department.
- To take requests for repeat orders and equipment over the phones, logging on the database and passing to the relevant team for action.
- Communicate with: - Clinical and other professional staff within the service to discuss issues arising from the logging process or other patient queries resulting from phone calls.
- Patients, carers and Healthcare professionals by phone calls, and face to face at reception. To follow up queries arising from referrals to the service.
- Provide support to the service by filing of paperwork and prepping of clinic notes.
- Support aspects of the administration services to the service e.g. Phone cover for staff sickness, holiday and meal breaks.
- To cover reception. To meet and greet patients that are arriving into the centre, booking them onto the system
- To liaise with transport services as required over the phone or face to face when covering reception.

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

This post is based at one of our offsite locations; the Bristol Centre for Enablement (BCE). BCE is a regional enablement centre based at Patchway who provide a range of specialist disability equipment for patients across the South West.
- Input patient information onto the Orthotic & Prosthetic computerised database.
- To take incoming phone calls from patients and other healthcare professionals.
- To book appointments on to the Computerised database as required by the clinical team and patients, to reschedule appointments as required.
- Open all post received by the service and undertake appropriate indicated action.

**This may involve**:

- Validation of new patient referrals to the service from General Practitioners, Consultants and other Health professionals.
- Checking of the detail on new patient referral forms against the criteria agreed by the Health Trusts served by the service.
- Log all new patients and referrals meeting the criteria onto the service database.
- To follow internal processes to pass queries and referrals for triage to clinical and other professional staff within the department.
- To take requests for repeat orders and equipment over the phones, logging on the database and passing to the relevant team for action.
- Update details of clinic referrals onto the computerised database.
- Communicate with: - Clinical and other professional staff within the service to discuss issues arising from the logging process or other patient queries resulting from phone calls.
- Patients, carers and Healthcare professionals by phone calls, and face to face at reception. To follow up queries arising from referrals to the service.
- Provide support to the service by filing of paperwork and prepping of clinic notes.
- To record clinic outcomes on the database for school and satellite clinics.
- Respond to any other service enquiries by telephone or visitors to the service.
- Support aspects of the administration services to the service e.g. Phone cover for staff sickness, holiday and meal breaks.
- To cover reception during periods of sickness, holidays and breaks. To meet and greet patients that are arriving into the centre, booking them onto the system
- To liaise with transport services as required over the phone or face to face when covering reception.
- Comply with the service requirements of the Disablement Services Centre Quality systems and the North Bristol NHS Trust Policies and procedures.