Customer Support Specialist

**Customer Support Specialist (Energy Sector) required.**

**Location**: Basingstoke
**Hours**: Full-time, 37.5 hours per week, Monday to Friday, 9:00 AM - 5:30 PM.
**Salary**: £25,000 - £27,000 per annum
**Holidays**: 25 days per annum plus bank holidays

**Benefits**: Private medical insurance, including gym discounts and additional benefits.

At Tomato Energy, we’re transforming the energy market with a customer-first approach. Our customers benefit from great tariffs, transparent pricing, and only pay for the energy they use—no hidden fees, just simple, straightforward service. As we continue to grow, we're building a dedicated Happiness Team to ensure that every customer interaction is positive, helpful, and rewarding.

We’re looking for motivated, customer-focused individuals to join our Happiness Team. If you're passionate about delivering excellent customer service and want to be part of a company that’s shaking up the energy industry, we’d love to hear from you

**Role Overview**:
As a Happiness Team Member, you’ll be at the forefront of our mission to provide exceptional after-sales support. You’ll handle customer queries related to energy usage, billing, and tariffs, ensuring our customers feel confident and supported. Your ability to provide clear, friendly, and efficient assistance will be key to ensuring every customer feels valued.

**Key Responsibilities**:

- Assist customers with billing, tariff, and usage enquiries, explaining our straightforward, no-hidden-costs approach.
- Resolve any service-related issues quickly and professionally.
- Offer advice to customers on how to maximise their energy savings.
- Work collaboratively with internal teams to continuously improve the customer experience.

**What We’re Looking For**:

- Previous experience in customer service, ideally within the energy or utilities sector.
- Excellent communication skills and a genuine passion for helping customers.
- Strong problem-solving skills and the ability to manage challenging situations with patience.
- Interest in the energy industry and a desire to help customers make informed decisions.
- Ability to work in-office in Basingstoke.

**Why Join Tomato Energy?**
- Competitive salary with performance-based bonuses.
- Exciting opportunity to work in a fast-growing company that’s revolutionising the energy market.
- Comprehensive training on our energy products, tariffs, and services.
- A positive, inclusive, and supportive work environment with ample opportunities for career growth and development.
- Our success is your success; we are committed to supporting your professional journey and celebrating your achievements.

Ready to make a real impact in the energy sector? Join our Happiness Team and help us deliver exceptional customer service. Submit your CV today, and our dedicated recruitment team will get in touch shortly to discuss the role in more detail.

Pay: £25,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

Application question(s):

- This role is based in the office 5 days a week. Are you comfortable working in an office environment full-time, Monday to Friday?
- We are looking for someone who can start within 4 weeks. Are you available to begin working in this timeframe?
- Have you used internal chat or collaboration tools (such as Slack, Microsoft Teams, or similar platforms) for customer support or team communication?
- Have you previously worked in a customer support role within the energy sector?

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 11/11/2024