Customer Complaints Specialist

1 week ago

Basingstoke, United Kingdom SNG (Sovereign Network Group) Full time

**Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?**

We have an opportunity for a **Customer Specialist** to join our Complaints Team in Basingstoke.

This is a full-time permanent role with a starting salary of £27,500 a year.

**The Role**

As a **Customer Specialist** you'll manage each case from the date of the original complaint through to its resolution. You will take ownership, making sure you stay customer focused throughout

As part of the Complaints team, you'll:

- Work closely with our teams and third parties to coordinate their resolution efforts, ensuring the customer's complaint is properly addressed
- Engage with our customers to understand how the issues are affecting their lives and prioritise your caseload accordingly
- Work with and influence colleagues, agreeing and delivering what needs to be done to achieve timely, fair and equitable resolutions
- Provide customers with regular updates on the progress of their complaint

What you'll need:

- Emotional intelligence and active listening skills
- Strong customer service and excellent communication skills
- Attention to detail and ability to work to deadlines
- Resilience, confident and assertive
- The confidence to influence others, make decisions and come up with solutions

This role is ideally suited to individuals who have worked on the front line of **customer service** and have an understanding and appreciation of some of the challenges our customers may face. This doesn't need to have been in a housing environment.

**What you'll get from us**

As a member of the **Customer Complaints** Team you'll be part of a friendly, motivated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
- A wide selection of other benefits available

**About us**

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

  • Customer Specialist

    2 weeks ago

    Basingstoke, United Kingdom Sovereign Housing Association Full time

    We have an opportunity for a **Customer Specialist** to join our Complaints Team in Basingstoke on a full time permanent basis. The starting salary circa £25,000 a year depending on experience. As part of the Complaints team, you'll: - Case manage complaints on behalf of our customers through to resolution - Work closely with our teams across all service...

  • Complaints Specialist

    1 week ago

    Basingstoke, United Kingdom Sovereign Housing Full time

    Are you passionate about delivering exceptional customer experiences and resolving complex issues? Join us at SNG, where we shape our services around our customers to create safe, high-quality homes and connected communities. As a Customer Specialist, you will take ownership of intricate complaints that require specialist knowledge and coordination across...

  • Complaints Handler

    2 weeks ago

    Basingstoke, United Kingdom Castle Trust Bank Full time

    **The opportunity** We have an opportunity for a talented Complaints Handler to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a...

  • Complaints Handler

    2 weeks ago

    Basingstoke, United Kingdom Castle Trust Bank Full time

    We have an exciting opportunity for a talented Complaints Handler to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of...

  • Customer Service

    3 days ago

    Basingstoke, United Kingdom Page Personnel Full time

    Grow your career at a market leading financial services business - An excellent employer with great benefits **About Our Client**: Our client is a well-established financial services provider that serves a large customer base across the UK. They are a medium-sized entity, known for their commitment to customer satisfaction and adherence to regulatory...

  • Complaints Officer

    2 weeks ago

    Basingstoke, United Kingdom Reassured Full time

    **Basingstoke/Hybrid** You will be responsible for helping us consistently deliver an exceptional service that puts the fair treatment of the customer at the heart of the business. As a Senior Complaints officer, you will assist the complaints Team leader to inspire, mentor, and lead the complaints handling team to provide a best-in-class complaint handling...

  • Complaints Handler

    24 hours ago

    Basingstoke, United Kingdom Diligenta Full time

    **Salary**: From £22000-£26000 **Complaints Handler - Basingstoke**: At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you'll be representing our brand and ensuring that no matter how our customer feels when they call,...

  • Complaints Administrator

    5 days ago

    Basingstoke, United Kingdom Sanderson Full time

    **Complaints Administrator** **Basingstoke** **£22,000 - £23,000 Salary Excellent opportunity for experienced admins or university graduates.** Our clients vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of the bu sines and their aim is to transform our...

  • Customs & Trade Compliance Specialist

    7 days ago

    Basingstoke, United Kingdom Barclay Meade Full time

    A global business require a Customs & Trade Compliance Specialist. Applicants need expertise in implementing auditable customs processes, classification/codes, knowledge HMRC regulations and experience of import/export in/out Europe. The Customs & Trade Compliance Specialist will serve as a SME, for all trade and customs compliance issues within the...

  • Customs & Trade Compliance Specialist

    5 days ago

    Basingstoke, United Kingdom Barclay Meade Full time

    A global business require a Customs & Trade Compliance Specialist. Applicants need expertise in implementing auditable customs processes, classification/codes, knowledge HMRC regulations and experience of import/export in/out Europe. The Customs & Trade Compliance Specialist will serve as a SME, for all trade and customs compliance issues within the...