Customer Specialist

2 weeks ago

Basingstoke, United Kingdom Sovereign Housing Association Full time

We have an opportunity for a **Customer Specialist** to join our Complaints Team in Basingstoke on a full time permanent basis.

The starting salary circa £25,000 a year depending on experience.

As part of the Complaints team, you'll:

- Case manage complaints on behalf of our customers through to resolution
- Work closely with our teams across all service areas and third parties to coordinate their resolution efforts, ensuring the customer's complaint is properly addressed
- Engage with our customers to understand how the issues are affecting their lives and prioritise your caseload accordingly
- Work with and influence colleagues, agreeing and delivering what needs to be done to achieve timely, fair and equitable resolutions
- Provide customers with regular updates on the progress of their complaint

This role is ideally suited to individuals who have worked on the front line of **customer service** and have an understanding and appreciation of some of the challenges our customers may face. This doesn't need to have been in a housing environment.

**What you'll need**
- Emotional intelligence and active listening skills
- Strong customer service and excellent communication skills
- Attention to detail and ability to work to deadlines
- Resilience
- The confidence to influence others, make decisions and come up with solutions

**What you'll get from us**

We invest in our people, and you will be able to develop your skills and learn new ones. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
- A wide selection of other benefits available

**About us**

Sovereign provides 60,000 homes across the south and south west of England and the Isle of Wight. We're driven by our social purpose with residents at the very heart of everything we do. We build homes, provide great services but also invest in long termsustainability, creating great places to live in partnership with our residents.

While we're a not-for-profit organisation with every penny reinvested in homes and services, we are also a major business. With the financial standing of a FTSE-250 business, we combine our financial and organisational strength, along with funding from government,banking and capital markets, to maximise our social impact.

What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself atSovereign. Have a look at our careers site to learn more about us and our values.

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