Business Support Specialist

3 days ago

Basingstoke, United Kingdom Fujitsu Full time

**Business Support Specialist**

**Location: Basingstoke**

**Your role**

The role holder may supervise a small team of support staff in a specialist team or is an expert in their given field. They will be responsible for the quality of service and compliance to operational level agreements in their area.

**Key Accountabilities**
- Business awareness. Maintains a clear understanding of how the specialist area fits within Fujitsu to ensure it meets the requirements.
- Monitoring Workload. Monitors own workload and/or that or the team, recognizes changing priorities and manages the workload accordingly in order to achieve team targets and continue to provide a quality service.
- Technical capability. Maintains an awareness of the specialized area to help ensure the service to the company operates effectively and problem resolution and maintenance of service availability is maintained.
- Analysis and diagnosing problems or issues Analysis of more complex issues, both technical and non-technical, which relate to the service provided, makes a diagnosis and recommends a resolution for the unit, area or team.
- Escalation process. Recieves escalated issues from the support staff and deals with the problems and issues affecting the availability of service. May establish a change in processes, standards or practices to ensure the service provided meets requirements of the business.
- Team lead role. Supervises, motivates and develops a team of support staff directly in order to provide direction, ensure the team achieve their objectives and to constantly improve quality of service.
- Personal Development. Actively seeks personal development and contributes to personal development activities of others

**Key Performance Indicators**
- Appropriate service provided to Fujitsu.
- Service performance and operational level agreements.
- Maintains an awareness of the specialized knowledge.
- Timely resolutions of problems or issues.
- Service performance and maintains an appropriate escalation process.
- Role model and performance plus.
- Positive personal image.

**Achieve together**

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this **Be Completely You.**

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+.

We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to **Work Your Way**, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.

**#LifeatFujitsu**

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