Patient Support Specialist

2 days ago

Basingstoke, Hampshire, United Kingdom PE Global Full time

PE Global is recruiting a Patient Support Specialist for our multinational pharmaceutical client based in Basingstoke.
The role is hybrid with 3 days a week onsite. This is an initial
12-month contract
, and the
rate for this role is £27.78 p/hour PAYE
.

Responsibilities:

  • Act as the primary liaison between the client and a third-party vendor delivering a digital Patient Support Programme (PSP)
  • Lead the implementation and ongoing management of a
    fully compliant
    patient support platform in the weight management therapy area
  • Coordinate internal cross-functional teams including medical, compliance, IT, marketing, and patient access to ensure programme readiness
  • Oversee all content certification using Veeva Vault PromoMats
    , including reviewer assignment, referencing, and lifecycle management
  • Maintain audit trails, claims matrices, and documentation to ensure programme compliance and inspection readiness
  • Ensure adherence to
    ABPI Code of Practice, MHRA, GDPR, NHS, and pharmacovigilance
    regulations
  • Prepare and deliver field team resources including training materials, FAQs, playbooks, and launch briefings
  • Track patient engagement, service KPIs, and feedback to drive programme optimisation and continuous improvement
  • Manage programme budget, vendor performance, and ensure alignment with strategic objectives

Requirements:

  • Bachelor's degree or equivalent professional experience in a relevant field
  • Minimum
    2 years' experience
    in the pharmaceutical, healthcare, or patient support programme sectors
  • In-depth knowledge of the ABPI Code of Practice
    , with a
    strong preference for experience
    working on:
  • Patient support programmes
  • Collaborative or joint working
  • Package deals, donations, and sponsorships
  • Comprehensive understanding of content certification standards and processes
  • Proficiency in Veeva Vault PromoMats
    (or similar compliance and asset management systems)
  • Strong project management and stakeholder engagement skills, with the ability to lead cross-functional initiatives
  • Experience working within UK healthcare or NHS patient pathways (especially in cardiometabolic or weight management areas) is a plus
  • Analytical mindset with the ability to translate insights into improvements

Please note PE Global cannot assist with any visa sponsorship. Candidates will need the
full right to live and work within the UK for at least the next 12 months.

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