Head of Desktop, Print
1 week ago
**Department**:
Desktop, Print & Support Services (DPS) forms part of the central University IT Services team and brings together a number of user-facing support and technical teams. We have teams responsible for providing first and second level support and for providing the technical services that provide our University wide managed services.
**Role**:
The Head of Desktop, Print & Support Services is a senior IT leadership role with responsibility for the strategic development and management of University services and for leading and developing a team of technical and support specialists
Reporting to the Assistant Director IT Services for Customer Engagement, the role requires close collaboration with colleagues elsewhere in the Department of Technology, Estates and Facilities (DTEF) and the wider University, to ensure the services are: secure, agile, reliable, resilient, meet user requirements and integrate successfully with other University IT services
The role encompasses a wide range of functions, including IT Service Desk, 2nd line Desktop Support, Managed Desktop (Windows, Mac OS & Linux), Virtual Desktop Service, Managed Print Service, Software & Hardware Asset Management, procurement of IT hardware for staff and Classrooms PCs and Mobile Device Management.
This is a leadership role and therefore you do not require in-depth technical skills to be successful.
**Skills, Experience & Qualification needed**
- Degree qualification or equivalent professional experience
- Detailed knowledge of current trends in IT service delivery and awareness of commercially available technical solutions
- Ability to balance strategic vision with day-to-day operational needs
- Able to identify the need for change and instigate and lead projects involving change
- Experience developing and managing enterprise IT systems and services in a medium-large organisation
- Line management of a team of technical specialists with success in achieving strategic objectives
- High value procurement exercises and supplier management
**Interview date**:To be confirmed
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