1st Line Noc Engineer

1 week ago


Solihull, United Kingdom Applause IT Full time

**1st Line NOC Engineer WAN LAN Wi-Fi Ethernet SolarWinds**

**Solihull office**

**£25,000 - £30,000 + Shift allowance**

Applause IT are supporting a leading UK telecommunications business find a personable and ambitious 1st Line NOC Engineer based in the West midlands looking to join a growing organisation achieve its goals. As part of the 1st Line team, you will be the firstpoint of call for clients across blue light organisations with any connectivity or service issues. An on-call rota is part of this role which is rewarded with a generous shift allowance.

**The Successful 1st Line NOC Engineer will have the following responsibilities**:

- Deliver the best possible customer service experience to clients
- Service and information request management and resolution
- Act as the technical point of contact to clients during the incident lifecycle
- Monitor and check availability of services daily
- Engage and proactively feedback on system and process improvement
- Escalate incidents to more senior teams as and when necessary

**The successful 1st Line NOC Engineer will have a profile similar to the following**:

- Great understanding of Network technologies and protocols
- Networking qualifications (CCNA, CWNA, NSE4 are desired)
- Previous experience in a busy service desk/NOC environment to ITIL standards

If this is an opportunity of interest, click the**APPLY NOW**button or send your CV directly to

**£25,000 - £30,000 + Shift allowance**

**Solihull office**

**1st Line NOC Engineer WAN LAN Wi-Fi Ethernet SolarWinds



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