3rd Line Service Desk Engineer

2 days ago

Metropolitan Borough of Solihull, United Kingdom Air IT Limited Full time

We’re looking for a 3rd Line Service Desk Engineer to join our team. We understand that not everyone will meet 100% of the requirements—if your current skill set covers the majority, we encourage you to apply. The Role As a 3rd Line Engineer, you’ll be part of our Centre of Excellence – North 3rd line support team, working within a team of eight engineers. You’ll proactively resolve complex IT issues requiring deep expertise across infrastructure, networks, servers, and cloud environments. What you’ll do Incident & Request Management: Work on incidents and service requests. Change Management: Provide technical peer review/approval for IT changes and raise change requests when required. Project Support: Occasionally support project activities and tasks. Technical Training: Deliver quick “lunch & learn” sessions to the Service Desk once every 8 weeks. Problem Management: Perform in-depth troubleshooting and root cause analysis for major incidents, implement long‑term fixes, and create technical documentation. Collaboration & Mentoring: Collaborate with vendors and mentor 1st and 2nd line colleagues; work closely with other technical specialists in the department. Other: A valid driving licence is required. About You You’ll bring proven experience in a similar role, plus strong technical breadth and excellent customer communication. Specifically, we’re looking for: Platforms & Cloud: Strong knowledge of server OS (Windows, Linux), virtualisation (VMware, Hyper‑V), and cloud (Azure, AWS). Identity & Directory: Expertise in Microsoft Azure Active Directory / Microsoft Entra ID and Active Directory Domain Services configuration. Endpoint Management: Microsoft Intune deployment and management experience. Messaging: Microsoft Exchange administration and migration (on‑prem and M365). Networking: Strong network infrastructure knowledge, including Sophos and SonicWall firewalls; high‑level understanding of LAN to multi‑VLAN topologies; protocols such as VPN, TCP/IP, DNS, DHCP. Professional Skills: Excellent customer service and communication. Relevant IT qualifications (e.g., Microsoft, CCNA). What’s in it for you Joining our team comes with great perks and a supportive culture: Hybrid working options for a better work–life balance 25 days’ annual leave plus bank holidays Ongoing learning and development opportunities Cycle to Work scheme and technology vouchers Enhanced family leave Celebration Day – an additional day off each year to mark an occasion important to you Salary sacrifice pension Two paid volunteer days to support causes you care about Company social events and competitions Discount and cashback scheme Group Income Protection Life Insurance EAP and Virtual GP Service Why Join Us? You’ll be part of a team that thrives on providing world‑class service to customers and values work–life balance. We believe in an inclusive, supportive environment where we grow together. This is your chance to work alongside an inspiring leadership team in an organisation that values efficiency, collaboration, and innovation—contributing to the success of a thriving company. #J-18808-Ljbffr

  • Senior 3rd Line Service Desk Engineer

    2 days ago

    Metropolitan Borough of Solihull, United Kingdom Air IT Limited Full time

    A leading IT service provider in Solihull seeks a 3rd Line Service Desk Engineer to join their Centre of Excellence – North team. Responsibilities include incident management, change approval, project support, and mentorship of junior staff. Ideal candidates have strong knowledge in server operating systems, cloud environments, networking, and customer...

  • 3rd Line IT Support Desk Engineer

    3 weeks ago

    City of London, United Kingdom Gold Group Ltd Full time

    3rd Line IT Support Desk Engineer Permanent Central London Office Based£45k - £50k + Training + Benfits My client is a award winning MSP based in Central London who are recruiting a 3rd Line IT Support Desk Engineer to join its Highly Accredited UK Help Desk operations.Overall, the Help Desk consists of 30 Engineers, of which 9 are based in the...

  • 3rd Line IT Support Desk Engineer

    4 days ago

    City of London, United Kingdom Gold Group Full time

    3rd Line IT Support Desk Engineer Permanent Central London Office Based£45k - £50k + Training + Benfits My client is a award winning MSP based in Central London who are recruiting a 3rd Line IT Support Desk Engineer to join its Highly Accredited UK Help Desk operations.Overall, the Help Desk consists of 30 Engineers, of which 9 are based in the...

  • 3rd Line IT Support Desk Engineer

    3 days ago

    City of London, United Kingdom Gold Group Full time

    3rd Line IT Support Desk Engineer Permanent Central London Office Based £45k - £50k + Training + Benfits My client is a award winning MSP based in Central London who are recruiting a 3rd Line IT Support Desk Engineer to join its Highly Accredited UK Help Desk operations. Overall, the Help Desk consists of 30 Engineers, of which 9 are based in the...

  • 3rd Line IT Support Desk Engineer

    3 weeks ago

    london (city of london), United Kingdom Gold Group Ltd Full time

    3rd Line IT Support Desk Engineer Permanent Central London Office Based £45k - £50k + Training + BenfitsMy client is a award winning MSP based in Central London who are recruiting a 3rd Line IT Support Desk Engineer to join its Highly Accredited UK Help Desk operations.Overall, the Help Desk consists of 30 Engineers, of which 9 are based in the...

  • 3rd Line IT Support Desk Engineer

    3 weeks ago

    City of London, Greater London, United Kingdom Gold Group Ltd Full time

    3rd Line IT Support Desk Engineer Permanent Central London Office Based £45k - £50k + Training + Benfits My client is a award winning MSP based in Central London who are recruiting a 3rd Line IT Support Desk Engineer to join its Highly Accredited UK Help Desk operations. Overall, the Help Desk consists of 30 Engineers, of which 9 are based in the...

  • 2nd / 3rd Line Service Desk Engineer (Permanent)

    3 weeks ago

    City of London, Greater London, United Kingdom Gold Group Ltd Full time

    3rd Line IT Support Desk Engineer Permanent Central London Office Based £45k - £50k + Training + Benfits My client is a award winning MSP based in Central London who are recruiting a 3rd Line IT Support Desk Engineer to join its Highly Accredited UK Help Desk operations. Overall, the Help Desk consists of 30 Engineers, of which 9 are based in the...

  • 3rd Line IT Support Desk Engineer

    2 days ago

    City Of London, England, United Kingdom Gold Group Ltd Full time

    3rd Line IT Support Desk EngineerPermanentCentral London Office Based£45k - £50k + Training + BenfitsMy client is a award winning MSP based in Central London who are recruiting a 3rd Line IT Support Desk Engineer to join its Highly Accredited UK Help Desk operations.Overall, the Help Desk consists of 30 Engineers, of which 9 are based in the Philippines.As...

  • 3rd Line IT Support Desk Engineer

    1 week ago

    City Of London, United Kingdom Gold Group Full time

    3rd Line IT Support Desk Engineer Permanent – Central London Office Based – 45k - 50k + Training + Benefits My client is an awardwinning MSP based in Central London who are recruiting a 3rd Line IT Support Desk Engineer to join its Highly Accredited UK Help Desk operations. The Help Desk consists of 30 Engineers, of which 9 are based in the Philippines....

  • 2nd Line Service Desk Engineer

    2 days ago

    Metropolitan Borough of Solihull, United Kingdom Air IT Limited Full time

    We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely...