2nd / 3rd Line Service Desk Engineer (Permanent)

3 weeks ago


City of London Greater London, United Kingdom Gold Group Ltd Full time

3rd Line IT Support Desk Engineer Permanent
Central London Office Based
£45k - £50k + Training + Benfits
My client is a award winning MSP based in Central London who are recruiting a 3rd Line IT Support Desk Engineer to join its Highly Accredited UK Help Desk operations.
Overall, the Help Desk consists of 30 Engineers, of which 9 are based in the Philippines.
As a 3rd Line IT Support Desk Engineer, you will be reporting to the Service Desk Manager and work alongside other 3rd Line Senior Engineer and the Escalations Team Leader to ensure Critical (P1) and Priority (P2) service tickets are resolved for our clients.
3rd Line IT Support Desk Engineer Responsibilities:
Troubleshoot a range of technical support tickets logged by clients on the following technologies:
~ Microsoft 365
~ Administration and Troubleshooting of Windows Server 2016, 2019
~ Network troubleshooting that 2nd Line Engineers cannot resolve
~ Work with the Service Desk Management Team to balance priorities and workload as required
~ 3rd Line IT Support Desk Engineer Skills:
Ability to prioritise own workload or as required by Service Desk Management Team
Excellent verbal and written communication skills in English.
3rd Line IT Support Desk Engineer Qualifications:
Good understanding of Microsoft Cloud technologies (Teams & Microsoft 365).
Any Microsoft Cloud Certifications would be good to have.
3rd Line IT Support Desk Engineer Experience:
Working Experience with ITSM tools like ConnectWise, BrightGauge, SmileBack, ITBoost, and NinjaOne.
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