2nd/3rd Line Roaming Support Engineer

2 weeks ago

London, United Kingdom Spring Technology Full time

2nd/3rd Line Roaming Support Engineer - London
Are you well adept with providing 2nd and 3rd line technical support?
I have an excellent new role that has just become available working for a reputable transportation firm in the centre of the city of London. This role will be focused around resolving 2nd and 3rd line IT Service Desk support incidents efficiently and effectivelyfor remote locations, whilst managing colleague relations and expectations with great diplomacy. Starting ASAP, paying £40-43,000
Key Requirements:
*Providing high levels of customer service support
*Ensuring clear communication is always maintained with colleagues and 3rd party suppliers
*Obtain a clear understanding of the business and personal impact of incidents to enable effective prioritisation of the ticket
*Providing 2nd and 3rd line technical support whilst escalating some 3rd line incidents to specialist teams where necessary
*Managing the expectations of the affected colleague(s)
*Resolving incidents as quickly as possible
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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