2nd Line

2 weeks ago

London, United Kingdom AWD online Full time

**2nd Line & 3rd Line Support Engineer / Infrastructure Analyst** with excellent senior level service desk technical support and customer facing skills required for remote and project based work with an IT Managed Service Provider based in CentralLondon (The offices are a few minutes’ walk from Holborn Station).

**SALARY**:£30,000 - £35,000 per annum (depending on experience) + Benefits

**LOCATION**: Central London

**JOB TYPE**: Full-Time, Permanent

**JOB OVERVIEW**

We have a fantastic new job opportunity for a 2nd Line & 3rd Line Support Engineer / Infrastructure Analyst with excellent technical and customer facing skills that has the ability to take the lead on projects when required.

Working as the 2nd Line & 3rd Line Support Engineer / Infrastructure Analyst you will join the service desk function of an expanding IT Managed Service Provider, where you will be responsible for the provision of high calibre and high-quality resolutionof complex issues across a wide and varied customer base in Central London and across the UK.

Your responsibilities as the 2nd Line & 3rd Line Support Engineer / Infrastructure Analyst will also involve planning, management and implementation of changes within the customer environments and processes alongside incident management and mentoring ofcolleagues.

As the a 2nd Line & 3rd Line Support Engineer / Infrastructure Analyst you will work across a varied range of technologies including Active Directory, Exchange, Office 365, Azure, VMware, Network Security and Infrastructure, Storage and Wireless Networkingto name a few.

The role will involve a combination of remote technical support with some site visits predominately within the London region.

**APPLY TODAY**

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

**IDEAL CANDIDATE REQUIREMENTS**

**ESSENTIAL SKILLS**
- Excellent technical skills across Windows server estate and accompanying technologies
- Excellent third line support experience
- Experience of working across networking technologies ideal
- Technical expertise for most of the following: Active Directory, Microsoft Exchange, Microsoft Office 365, Azure, VMware, Hyper V, Firewall (SonicWall (preferable)), Network Security and Infrastructure, Storage and Wireless Networking
- Ability to travel to client sites as and when required
- Excellent communication skills

To be considered for this position you must be eligible to live and work in the UK

**DESIRABLE SKILLS**
- Knowledge of Autotask software
- Knowledge of Datto RMM (formally Autotask Endpoint Management (AEM))
- Azure
- ITIL

**HOW TO APPLY**

JOB REF: AWDO-P8417

Full-Time, Permanent Second and Third Line IT Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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