2nd Line Engineer
7 days ago
**Title**:2nd Line Engineer
**Location**:Soho - Onsite (Flexibility in the future)
**Salary**:Upto £33,000 + Benefits
**Contract/Permanent**:Permanent
**Working Hours**:09:00-17:30pm
**Hours per week**: 37.5
**WHAT YOU GET**:
- Up to £33,000 salary as well as a wide array of benefits including 20 Days Holiday plus bank holidays, pension scheme, healthcare and more
- To work with a growing organisation who are looking for a 2nd Line Engineer to provide support to multiple clients
- Excellent opportunity for a passionate and driven individual to progress their career
- Providing 2nd line support to a growing organisation who are a family grown business with outstanding work ethic and values
- Progression opportunities within the company - Extensive training opportunities and qualifications are paid for and encouraged
- Complete 2nd line BAU troubleshooting support
- Opportunity to increase skillset and develop individual competency, problem solving skills and technology exposure
**THE JOB**:
The role of a 2nd Line Engineer:
- Working with multiple technologies and getting hands on experience with them
- Troubleshooting a wide array of 1st and 2nd Line issues using technologies including O365, Azure and Intune
- Get hands on experience with bespoke technologies
- Handling 2nd line BAU problems
- Be the escalation point for 2nd line troubleshooting issues and involves problem solving at the highest level
- Get the opportunity to build your skillset and develop into a valued IT Engineer
**WHAT WE LOOK FOR**:
**Essential Skills**:
- Software support (Office365) - Troubleshooting of Word, Excel, Teams, SharePoint, OneDrive
- Active Directory - Creating accounts / Permissions / Adding and removing users / Password Resets
- Supporting a MAC environment
- Experience logging tickets and receiving calls on a Service Desk
- Experience with Azure - Building out VMs
- Intune - Mobile Device Management
- Working in an ITIL environment
- Experience within a fast-paced environment
- Multi Factor Authentication
**Additional Technical experience that is desired**:
- Azure Certifications - AZ
- Microsoft Certifications - MCSE
**Soft Skills**:
- Reliable - can work in a team but also by themselves
- Team player
- Passion for IT
- Customer Service - clear communication skills and able to articulate easily
**Alternatively for more information, please call Involved Solutions on**
2nd Line / IT Support Engineer / Intune / O365 / Exchange / AD / Active Directory / PC Hardware / PC / Resetting passwords / Azure / VM / VMs / ITIL / MFA / Multi Factor Authentication / MacOS / Word / Excel / SharePoint / Azure certifications
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