2nd Line Support Engineer

3 days ago


London, United Kingdom ITECCO Full time

**2nd Line Support Engineer**

**Position: 2nd Line Support Engineer**

**Location: Wimbledon**

**Salary: Up to £35,000 + Paid for Microsoft Certifications**

**INTERVIEWING NOW - DO NOT MISS OUT**

I am working with an MSP client based in Wimbledon who are looking to employ a 2nd Line Support Engineer to join their busy IT helpdesk and support their vast client base.

You should have good customer service skills, be able to answer the phone in an excellent manner, have strong troubleshooting skills for Windows desktop operating systems as well as Office 365

You will need to be outgoing, willing to assist as much as possible, and be a team player.

**Benefits include**:

- 28 Days holiday
- Improved Pension Scheme
- Fully funded Microsoft Certifications for employees
- Internal Promotions
- Flexible working
- Fun, vibrant yet relaxed environment
- Clear progression
- Excellent pension

**What this Position Will Entail**:

- General day-to-day support of customers' technical issues and ticket resolution via the Help Desk
- Supporting small, medium, and enterprise sized firms across multiple industries
- Involvement in project work including rollouts and upgrades
- Documentation and resolution of repeat issues
- Technical research for client solutions
- Partaking in technical training and personal development sessions

**Key Skills**:

- Windows Server 2016 / 2019
- Windows 10
- Active Directory
- Office 365
- Networking (Routers, Switches, Firewalls)



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