2nd Line IT Support Engineer

4 days ago

London Area, United Kingdom Mackenzie Jones Full time

2nd Line IT Support Engineer. £40k + Benefits Package. Chiswick, London. Permanent.

Onsite - Monday to Friday - 8.30am to 4.30pm.

*Must be Eligible to work in the UK.

*Education Sector experience preferred*

Leading School is seeking to secure a 2nd Line IT Support Engineer. The role holder will support Teachers & Students - up to 90 end users. An external MSP will provide 3rd Line Support - the role holder will also partner with the external MSP.

This is a standalone role at the School.

Role:

  • 2nd Line Support - Support Teachers & Students - up to 90 end users.
  • Configuration of - MacOS, iPad OS, Chromebooks & Windows 11.
  • Google Workspace for Education - Administration.
  • MDM - JAMF or Intune etc - Set up Mobile Devices.
  • Support IT devices in Classrooms - smart boards, projectors, printers, audio visual devices, etc.
  • Imaging of Workstations & Laptops.
  • Maintenance of IT Systems, Network & Communications Infrastructure on a day-to-day basis.
  • Managing end-user hardware provisioning, updates, security, connectivity.
  • Supporting Infrastructure Network Switches, Domain Controller & Firewalls.
  • Managing 3rd Party Suppliers - ensure cost efficient procurement of hardware & services.
  • Asset Management - Assist with the Inventory Management of software licenses, software, hardware & IT supplies.
  • Managing, maintaining and developing IT Security & Compliance Policies.
  • Align to school procedures and Health & Safety polices.
  • Support with the smooth running & development of the IT department.

Technical Skills Required:

  • 2nd Line IT Support Engineer.
  • Education Sector experience preferred.
  • MDM - JAMF or similar InTune etc.
  • MacOS & iOS devices - support experience.
  • Google Workspace - Office & Email Support.
  • Support of End User Devices – iPhone & iPad.
  • Windows 10/11 - support experience.
  • Audio/Visual devices - Smart Boards, Projectors & Interactive Displays etc.
  • Hardware & Software support - installation & deployment.
  • IP Telephone support.
  • Antivirus & Anti-Spam support.
  • Network Printer support.
  • Basic Networking - Network Connectivity, Domian Controllers, Internet Access, Email, etc.
  • Basic Networking - TCP/IP, DNS, VLAN, VPN, SSL & IPSec, Switches, Routers, Wi-Fi Aps.
  • Basic Understanding - issues involved in administering & maintaining, LAN & Wireless Network, Firewalls etc.
  • Good organizational skills, combined with a proactive approach.
  • Excellent communication skills.

Working Hours: Onsite Role
- 8:30am - 4:30pm - with some flexibility to work from home during school holidays.

Benefits Package:
27 Days Holiday + Bank Holidays / Pension Scheme / Free School Lunches / Training.

Keywords: 2nd Line IT Support Engineer, IT Support Engineer, Education Sector, MacOS, iOS, JAMF, Google Workspace, 2nd Line IT Support, Apple, Google Classroom, Google Workspace, Windows 11, Audio & Visual Devices, iPad, iPhone, Networking, Firewalls, IT Support, IT Support Engineer, IT Engineer, IT Support, London, Permanent, T6/MN/

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