2nd Line Support Engineer

3 weeks ago

London, United Kingdom entrust IT Full time

2nd Line IT Support Engineer | Ringwood (BH24) | £32k–£35k | Office-Based Join one of the UK's fastest-growing Managed Service Providers and take your IT career to the next level If you're a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you. Atentrust IT , you won't just be resetting passwords — you'll be supporting and shaping the IT environments of businesses across the UK. Expect high-quality tools, a supportive culture, and challenges that genuinely stretch your skills. What You'll Be Doing: As a2nd Line IT Support Engineer , you'll be right at the heart of our Service Team, taking ownership of technical issues and ensuring our clients get fast, clear, and effective support. You will: Diagnose and resolve 2nd line issues via remote support Work with clients to fully understand and recreate problems Escalate complex issues to 3rd line colleagues when needed Monitor open tickets and drive them through to resolution Support a wide variety of clients, infrastructures, and technologies Occasionally visit customer sites (no daily travel) Every day brings something different — no two networks, clients, or challenges are the same. What You Bring: A logical, methodical approach to troubleshooting Strong communication — calm, clear, confident Ability to juggle priorities without losing focus Experience supporting organisations of roughly 20–500 users Full UK driving licence Technical Skills You'll Use Daily: Windows Desktop & Server OS Office 365 & cloud control panels Desktop support & fault diagnosis Networking, broadband, VoIP Mobile device support Backup monitoring platforms Virtual/remote desktop solutions Qualifications GCSE Maths & English (C or above) GCSE Science or Computer-related subject Valued (but not essential): Microsoft 365, CompTIA, or GTIA certifications Vendor certs such as Veeam, Mimecast, NinjaOne, Sophos What's in It for You? £32,000–£35,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety — every day is different Opportunities for professional development High-quality tools & an environment that values good engineering Avoid the city centre traffic Be part of a team where your ideas and input genuinely matter Why entrust IT? We're an ambitious, growing MSP with a passion for doing IT right. You'll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join Us? Apply Now for this exciting new 2nd Line Support position for immediate consideration.TPBN1_UKTJ

  • 2nd Line Support Engineer

    7 days ago

    London, United Kingdom ITECCO Full time

    New Opportunity: Second Line Support Engineer, Up to £38K D.O.E, Fast Track Progression and the opportunity to learn Cyber Security. Role: Second Line Support Engineer **Salary**: £34,000-£38,000 Location: Tottenham, North London My client are a hyper-growth company situated in the heart of Tottenham. They are now looking for an experienced 2nd line...

  • 2nd Line Support Engineer

    2 weeks ago

    London, United Kingdom VIQU Limited Full time

    ** 2nd Line Support Engineer - 3 Months - London - Inside IR35 We are partnered with an NHS Trust who are seeking a 2nd Line Support Engineer to provide technical and deskside BAU support for their hospital in Southwest London. The successful 2nd Line Support Engineer will work to clear a backlog of tickets, so will need experience working with large...

  • 2nd Line Support Engineer

    3 weeks ago

    London, United Kingdom Oscar Associates (UK) Limited Full time

    2nd Line Support Engineer | Evesham | £35,000 DoE Oscar Technology has partnered exclusively with a leading MSP near Evesham to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in...

  • IT Support Engineer

    4 weeks ago

    London, United Kingdom TrueNorth® Full time

    2nd Line IT Support Engineer – Up to £45,000 | West London | Hybrid | PermanentWe’re looking for a 2nd Line IT Support Engineer to join a global investment management firm based in West London, providing escalation-level IT support and ensuring seamless service delivery across modern endpoint environments.You’ll act as the bridge between 1st line,...

  • 2nd Line Engineer

    7 days ago

    London, United Kingdom Involved Solutions Full time

    **Title**:2nd Line Engineer **Location**:Soho - Onsite (Flexibility in the future) **Salary**:Upto £33,000 + Benefits **Contract/Permanent**:Permanent **Working Hours**:09:00-17:30pm **Hours per week**: 37.5 **WHAT YOU GET**: - Up to £33,000 salary as well as a wide array of benefits including 20 Days Holiday plus bank holidays, pension scheme,...

  • 2nd Line Support Engineer

    7 days ago

    London, United Kingdom Your Talent Solutions Ltd Full time

    2nd Line Support Engineer Salary £30,000 to £40,000 (DOE)  Permanent, Full-time  London - Hybrid About the Company: Our client is a growing and ambitious Managed Service Provider (MSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their...

  • 2nd Line Support Engineer

    3 days ago

    London, United Kingdom ITECCO Full time

    **2nd Line Support Engineer** **Position: 2nd Line Support Engineer** **Location: Wimbledon** **Salary: Up to £35,000 + Paid for Microsoft Certifications** **INTERVIEWING NOW - DO NOT MISS OUT** I am working with an MSP client based in Wimbledon who are looking to employ a 2nd Line Support Engineer to join their busy IT helpdesk and support their vast...

  • 2nd Line IT Support Engineer

    4 days ago

    London Area, United Kingdom Mackenzie Jones Full time

    2nd Line IT Support Engineer. £40k + Benefits Package. Chiswick, London. Permanent.Onsite - Monday to Friday - 8.30am to 4.30pm.*Must be Eligible to work in the UK.*Education Sector experience preferred*Leading School is seeking to secure a 2nd Line IT Support Engineer. The role holder will support Teachers & Students - up to 90 end users. An external MSP...

  • 2nd Line Support

    2 weeks ago

    South East London, United Kingdom Intec Select Full time

    **2nd Line Support Engineer - 3 Month Contract - £250 Per Day (Inside IR35) - South East London** **Overview**: An excellent opportunity has arisen with an insurance company for Contract 2nd Line Support Engineer with a focus on providing 1st / 2nd Line support. The organisation is currently on premise but looking to move into Azure Cloud in the near...

  • 2nd Line Support

    2 weeks ago

    London, United Kingdom ITECCO Full time

    Role: Second Line Support Engineer **Salary**: £30,000-£35,000 Location: Tottenham, North London My client are experiencing an exciting time of growth, they are looking for a 2nd line support engineer to join their IT Support team on a permanent basis. This opportunity brings great career progression opportunities and exposure to various...