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2nd line support
2 weeks ago
IT Support Engineer
£40,000
• London (Hybrid)
We're looking for a Desktop & MS 365 Teams Support Engineer who enjoys solving problems, supporting users, and keeping a modern Windows/365 environment running smoothly. You'll handle 2nd line support, own MS Teams issues, and play a key role in maintaining secure, reliable end-user systems.
What You'll Do
- Deliver 2nd line support across desktops, laptops, and mobile devices.
- Act as the escalation point for MS 365 Teams issues.
- Work closely with 1st line support to maintain great user experience.
- Manage patching, device performance, and endpoint security (MDE, Harfanglabs).
- Support users with MS 365 apps, Teams features, and best practices.
- Keep documentation and guides accurate and up to date.
- Take part in deployments, upgrades, and service improvement projects.
- Handle asset management, warranty repairs, and user lifecycle admin.
- Contribute to weekly service reviews and monthly security reporting.
What You'll Bring
- Strong Windows, MS 365, and Teams support skills.
- Good understanding of SharePoint, Power Automate, and MS 365 apps.
- Solid troubleshooting across hardware, software, and networks.
- Experience with patching, security, and compliance.
- Apple Mac support experience.
- Familiarity with virtualisation, cloud platforms, and remote tools.
- Relevant certifications are a bonus.
Example Projects You'll Be Involved In
- Daily room/desk checks and security advisory reviews.
- PST migrations to Azure.
- Driver update automation with Dell tools.
- Windows Server 2016 updates.
- Assisting pen-test prep and remediation.
- Laptop refresh builds and deployments.
- AD design/migration work.
- Hybrid Join, SCCM + Intune co-management.
- Power BI environment setup.
If you want a hands-on support role with real variety and ownership, this is a great next step.
