IT Support Analyst

2 weeks ago

Solihull, United Kingdom Crimson Full time

**IT Support Analyst** required for a leading organisation based in Solihull, Birmingham, where you will be responsible for providing 1st line IT support to a variety of end-users, working as part of the wider helpdesk team.

**Key responsibilities include**:

- Log inbound calls and requests, whether speaking to a colleague in person, by phone or via online systems, capturing enough information to make the resolution of the call as effortless as possible.
- Resolve calls personally or allocate calls to colleagues in IT after notification & collaboration.
- Carry out regular tasks needed for the support and maintenance of the company's systems.
- Experience supporting users across remote locations.
- Use of remote access/desktop tools.
- Continuously develop own skills and capabilities to maximise the number of calls that can be resolved personally.
- Keep colleagues up to date with progress on calls, taking accountability on behalf of the team for meeting commitments.
- Provide reporting to the IT team in support of the goals of continuous service improvement.

**Key skills required**:

- Good administrative skills with a knowledge of Microsoft Word, Excel and Outlook.
- Able to demonstrate capability in both the customer service and technology aspects of the role.
- Good communication skills, both written and verbal, using a professional and comfortable approach dealing with all colleagues and customers.
- Excellent time keeping and attendance.
- Able to adopt flexible working patterns, working outside of normal hours if required.
- ITIL Foundation Qualification.
- Microsoft 365 Certified: Enterprise Administrator.
- Windows Server experience 2008 - 2019.
- Telecommunication support including MS Teams, VOIP and videoconferencing.
- Mobile device support: Android and/or iOS.

**Salary**:
**The salary my client is offering for this position is between £25,000 and £28,500 depending on experience.**

Interested? Send your up to date CV to Josh Horne at Crimson for review.

Not interested? Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.

Crimson are acting as an employment agency in regard to this vacancy.

**IT Support Analyst -1st Line - Solihull, Birmingham

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